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La Riviera Casino reduced my 3400+ balance to deposit without any explanation nor response

Complaint Info
Disputed casino La Riviera Casino
Reason Casino terms violation
Amount $ 3400
knoxint Netherlands Message
Posted on December 15, 2014

Let me first say I had a very good opinion about La Riviera casino when I started playing there.
I'm a slots player myself and have not played anything else .
I had made deposits on the regular and also had some cashouts not to big . These cashouts where payed fast and without issue.
I enjoyed myself and had the idea I was going to keep playing here.

That being said on this last occasion there was a bonus on my balance with wagering still on it.
My balance was above 3400 euro and La Riviera casino simply removed it and put my deposit there instead.

They have stated this term 4.9* and I can confirm that none of those things apply to me.

I have send them an email to express my concern and to tell them how I feel about this but they have not replied and I simply can not accept this treatment.

They don't have to offer me a bonus , that is La Riviera's choice , but when I get one in my email and make a deposit it certainly is not the time to remove my balance when I finally win something decent this year !

To La riviera: I have lost a lot of money this year it is simply not fair to remove my win ,we slots players get enough beating anyway !

If this is a mistake you better clear it up I will pursue this as I feel this is totally out of line with any gambling ethics

I also added term 4.9:

4.9* Casino La Riviera/La Riviera Casino reserves the right to cancel your membership at any time without notice. Any balance in your account will be immediately credited back to your credit card or sent to you by check. In addition, Casino La Riviera/La Riviera Casino reserves the right, in its total discretion, to void any winnings and withhold any balance in Casino La Riviera/La Riviera Casino account under any of the following circumstances: • If you are found cheating or if it is determined by Casino La Riviera / La Riviera Casino that you have used a system or machine, be it an additional computer, additional software or otherwise used to circumvent the natural randomness of our systems. • If your financial information, personal information or gaming modus operandi is similar to known fraudsters or deemed to be high risk or abusive by our security team

Thanks for your time,

Posted on December 15, 2014

Dear @knoxint,
Any update considering your complaint? Thank you.

knoxint Netherlands Message
Posted on December 15, 2014

Best AskGamblers,
I have not received any communication or update from La Riviera.


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