Complaint #5 Rich Royal Casino

Withdrawal blocked by operator

By Lucie R.

7 months ago

Hello AskGamblers Complaints Team,

I’m submitting a complaint about Rich Royal regarding a blocked withdrawal.

I have a real money balance of €495.28, but I cannot withdraw any funds. In the withdrawal section, the site shows the message: “Withdrawals blocked. Withdrawals are restricted by the operator.” The withdrawal option is effectively disabled on my account.

I contacted their live chat support. The agent (“Mollie”) said they were checking and later replied that they had sent the request and that the withdrawal should be processed soon. When I asked why withdrawals were still blocked and whether it would be processed anyway, support replied: "I had already submitted the request and that I would receive a response shortly". After 20 hours I still havent recevied a response.

Withdrawals remain blocked and I have not received a clear explanation, timeframe, or actionable steps to resolve it. Now agents on chat saying I must wait.

Thank you for your assistance.

Disputed Casino Rich Royal Casino

Reason Declined payment

Amount €495.28

Discussion

AskGamblers

• Support Team

7 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

repetna8

• Czech Republic

7 months ago

I recieved my money. Thank you all for your cooperation. Case can be closed.

AskGamblers

• Support Team

7 months ago

Dear @repetna8,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Rich Royal Casino

• Representative

7 months ago

Dear all,

We truly appreciate your patience.

We would like to inform you that the payout was successfully completed on 09.02.2026.

Best regards,
RichRoyal Team

Rich Royal Casino Complaint Stats

Resolved 4 / 6

Avg. Amount $343

Avg. Complaint Duration 3 days

Avg. Response Time 2 days

Rich Royal Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 4 out of 5 complaints in this category have been resolved.

This operator's average complaint duration is 3 days, while the average duration across all operators is 8 days.

Rich Royal Casino Complaints

See all complaints for this casino

They aren't closing my account

Hi,

9.3.2026 I asked to close my account at this casino.

There were 10 days before they replied to my email about closure. After replying for them they answered back to me at 11.4.2026 and keep on going this stalling tactic.

They forwarded to some vip account manager.

After reaching this "manager" about closure, managers only response was that he has some issues on whatsapp.

After all this couple days ago I started this whole process again on livechat.

Please Ask Gamblers and community help me on this matter!

Unresolved

Withdrawals are blocked by the casino

I signed up to the site and selected a sportsbook first deposit bonus of 100% up to 200€.

I managed to clear the bonus by adhering to all the rules and restrictions related to said bonus. When the bonus cleared, my account says I have 605,77€ real balance.

I tried withdrawing my winnings, but the withdrawal was denied without any explanation. After that, the website says "Withdrawals blocked. Withdrawals are restricted by the operator."

I contacted support via their chat, and the person there told me "my account is under management's review" and that "I will be informed when it is done". I have not received any explanation or messages from the casino, and I do not understand what the issue is here.

It has been a week since I contacted customer service, and I still haven't received any information regarding my withdrawal status or the reason my account is under review. The casino also says, "It looks like your account does not require verification. Enjoy our games!"

I don't know what else to do here, as the casino is not replying to me or informing me in any way. Please help me resolve this matter with the casino.

Unresolved

€606

Withdrawal delayed

Hi I requested a withdrawal of 109euro€ via USDT BEP20 about 3 days ago. The withdrawal is still showing as "Pending under review" Live chat support is almost never there.I kindly ask AskGamblers to help resolve this issue and assist in getting my withdrawal processed.

Why is it not fair that 3 days have passed and the withdrawal status is still pending?

Resolved

€109

Casino is declining my withdraw

Hello Askgamblers and Rich Royal

I made a withdraw amount of 300 eur on 30.1.2026.

I waited 96 hours which were in casino terms.

My withdraw was cancelled and after asking reason I got answer that it was rejected by my bank.

I contacted Zimpler which was the provider of that transact andthey checked it by withdraws reference number.

This is Zimplers answer:

Thank you for providing your verification.

From our side, I do not see a rejection from your bank, but rather from the merchant. We recommend you contacting them through burancasino.com to inquire why they rejected and try to withdrawal your money once again.

We hope this information was helpful. Should you have further queries or questions, please do not hesitate to reach out to us and we will be more than happy to help. In the meantime, we wish you a pleasant day!

Then i contacted chat again and they told me that they had verified everything and it should have been ok by them. And then told me that my new withdraw (amount of 500 eur) should be processed by in the morning (4.2.2026)

Nothing happened in the morning and I contacted chat again.

They told me to wait and told me about this 96hours window.

Please Askgamblers, provide your assistance on this thing that feels like lying and stalling!

Resolved

€300

Payment delayed

Hello,

I have a problem with the Rich Royal Casino website.

I'm addicted to gambling, and on the advice of my doctor, he asked me to close my accounts.

So I requested a withdrawal of my balance, amounting to 240 euros, on September 27th.
For some unknown reason, it was canceled. I resumed it on September 28th, and it's still pending. Today is the 2nd, and the deadline has passed!

I contacted them via chat on the 30th, and they told me that the withdrawal had been processed and that it depended on my bank.

Today, the 2nd, I contacted them to tell them that I hadn't received the funds yet. To my amazement, they told me that it was finally scheduled for October 4th, and that it was late. I'm afraid that on the 4th, they'll postpone it again and again.

I'll remind you of my situation: I'm addicted, I want to collect my winnings to permanently close my account.

Thank you for your help in regularizing this matter.

Sincerely,

Resolved

€240