Ag Awards

Sloto' Cash Casino - Refused Payment on Game with Specific Terms and Conditions

Complaint Info
Disputed casino Sloto' Cash Casino
Reason Declined payment
Amount $ 300
Posted on November 2, 2015

I submitted my withdrawal, in which it took several days and then they canceled by withdrawal stating it was a winning from a bonus. I told them I have my bank statement to show I made a deposit, the they stated I was on allowed a $10 max bet unless specified to which I responded by sending them photos in which that game SPECIFIC it's own terms and conditions that didn't include a $10 max. Afterwards, they stated how it could easily be misunderstood yet they refused to release my winnings of $300.

Posted on October 29, 2015

Dear Carmasimone,

The promotion above is not informing or allowing customers to bet more than $10 while the bonus is active.

This means that the max bet rule is in place, the same with any other bonus offered by the casino. (Unless the casino specifically informs customers that they can bet above $10 or that the general bonus terms don't apply for a specific bonus.)

As stated on our website,

In the interests of fair gaming, there are limits on the maximum bet sizes you can place during the playthrough of any bonus including cashback offers (10 being the maximum unless SPECIFICALLY stated otherwise). Betting above $10 during a bonus playthrough will result in any promotion winnings voided

There is no misinterpretation of the bonus rules.

Sorry that this is the case with your game play this time around, we strongly recommended reading the bonus terms at all online casinos before choosing whether or not you would like to use them.

Mr Sloto

Posted on November 2, 2015

Dear @Carmasimone,

Are you satisfied with the casino's explanation, can we close this complaint as resolved? Please be informed that in case you fail to respond within the given time frame we will consider this case as resolved and officially closed. Thank you.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy