Complaint #246 Rajabets Casino

A long KYC delay

By gagan59

7 months ago

Rajabets – Unfair KYC Delay & Withholding of Valid Withdrawal (User ID: < sent to the casino >)

I am a Rajabets user with an account balance of ₹110,550, earned from casino play. When I attempted to place a withdrawal, the casino immediately requested KYC verification. I complied with every requirement and successfully uploaded all documents they asked for, including:

Government ID

Selfie verification

Address proof

In addition, I voluntarily uploaded my internet bill and bank statements even though these were not requested , all to ensure the verification process would be smooth.

Despite this, my KYC remains pending without any explanation, and the casino has clearly stalled the process. When I contacted their support team, the replies were robotic, copy-paste responses with no real assistance or resolution.

After researching Rajabets, I discovered that this is not an isolated issue. Many players report their KYC being intentionally delayed for 2–6 months, and several such complaints appear on AskGamblers and other consumer review platforms.

Unreasonably delaying a player’s KYC without any valid reason is unethical and harmful, especially when the player’s funds are locked. This practice violates the spirit of fair gaming and creates unnecessary stress for gamblers.

According to the complaints procedure of their licensing authority Anjouan Licensing Services Inc. I am required to first attempt to resolve the issue with the casino (which I have done), and then escalate to an independent body if no resolution is provided.

Therefore, I am submitting this complaint here.

I request AskGamblers to investigate this case and ensure:

1. My KYC (User ID: < sent to the casino >) is completed without further delay, and

2. My withdrawals are processed promptly and fairly.

I truly hope AskGamblers will assist in resolving this matter and help protect the interests of players in the gaming community.

Thank you in advance for your support.

Disputed Casino Rajabets Casino

Reason Delayed payment

Amount ₹110550

Discussion

AskGamblers

• Support Team

6 months ago

Dear @gagan59,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we can understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lose the validity of your claim against the operator which led to the rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind you that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

gagan59

6 months ago

Sorry to disappoint not even one transaction was completed, eventually i lost by playing as my withdrawals were continuously declined on purpose.

Rajabets Casino

• Representative

6 months ago

Dear All,

The users transaction were completed shortly upon the request, there is no pending transaction.

Regards,
Team Rajabets

gagan59

6 months ago

Despite my account being fully verified, my withdrawal requests continue to be declined without any valid explanation. This appears to be a repeated pattern, as they routinely delay KYC and reject withdrawals for many users, causing them to lose their funds. The same has happened to me. I advise anyone reading this to exercise caution, as their practices do not appear genuine.

Rajabets Casino Complaint Stats

Resolved 116 / 116

Avg. Amount $2,200

Avg. Complaint Duration 14 days

Avg. Response Time 3 days

Rajabets Casino Complaints

See all complaints for this casino

Rajabets delaying verification of account

I submitted all the documents that were required by Rajabets for completion of verification process on 14/06/2026 but it's been more than a week that my account verification status is still in " waiting".

Due to this I am unable to withdraw funds from my account. The total balance in my account is nearly 167000 INR.

I have already contacted live support multiple times, sent several emails, and even raised the issue publicly, but I am only receiving repeated generic responses like please wait, without any clear timeline or resolution

Please check and resolve my issue as soon as possible.

Username: < username removed >

Player id # 1057290

65h left

₹167,000

Verification Pending since 17th June

Hi AskGambler Team,

This is to inform you that I have been using Rajabets since last month.

User - 1006773 / <username removed >

At start I was able to withdraw the amount. But once amount got increased, they asked for KYC verification.

I have submitted all the documents, But still not reply from their side.

I need to repay the same amount by 25th June.

Please try to resolve the verification issues asap so I can withdraw my funds.

79h left

₹513,304

Withdrawal is keeping in delay intentionally

Hi Team,

I need quick help regarding my withdrawals. It's been 5 days now they are keeping my withdrawal in waiting state and declining again and again. When I ask the customer care they keep saying the same thing: it will in queue or bank side problem or we are working on it. Seems they are planning to distract the player mind and get them lost. Please do needful. I have taken a loan for the recovery and that amount got blocked. Total amount 2.85 lakhs, which is stuck there. Username: < username removed >

55h left

₹285,000

Delay in verification

Rajabets is not responding to solve the issue. Documents were uploaded over one month ago and are still waiting. No reply from email support and live support is always saying documents are in queue. They said they are not responsible for the verification process and they can not do anything in this matter. Live support agents do not reply to every question. Please check with them. User id - #18498

91h left

₹46,518

Verification pending and withdrawal stuck

I had started using Rajabets last month and was able to deposit and withdraw without any hassles a few times. After a while I tried to withdraw 35000. It got rejected and I was told to verify my account. I promptly provided them with my documents on 25th of May 2026. It has been pending since then and I have always gotten the same response from their chat support. They say that my documents have been queued for verification and that I should wait. I have heard this exact same response every day since 25th of May. 10 days have passed now and my funds of 35000 are stuck on the website. I’m actually going to be in loss even after my withdrawal of 35000 goes through. I request askgamblers to intervene and resolve this issue. This practice by Rajabets needs to be called out again and again.

Resolved

₹35,000

Rajabet Casino - Deposit of 50k INR not credited

i would like to lodge a complaint regarding a deposit of ₹50,000 made on the Rajabets platform.

On 31 May 2026 at 10:53 am, I made a deposit of ₹50,000 to the beneficiary bank account that was provided directly on the Rajabets platform for making deposits. More than 48 hours have passed, but the amount has still not been credited to my Rajabets account.

Since the transaction, I have contacted Rajabets multiple times through their live chat support and telegram support. However, every time I ask for an update, I receive the same copy-pasted response asking me to wait for 2–4 more hours. No meaningful update or resolution has been provided.

To assist them in verifying the transaction, I have already submitted all the required proof multiple times, including payment receipt/screenshot, latest bank statement PDF, bank statement video recording, and screenshot of the beneficiary account details provided by Rajabets at the time of payment.

Despite providing all the requested documents repeatedly, the issue remains unresolved. Additionally, I have sent emails to their support team, but I have not received a single response from them.

I request an immediate investigation into this matter and a clear update regarding the status of my ₹50,000 deposit. If the amount cannot be credited, I request a full explanation and prompt resolution.

Thank you.

Resolved

₹50,000

Deposit of 10000 INR not credited

I made a deposit of ₹9,999.80 on 27 May 2026 to Rajabets through UPI, but the amount has still not been credited to my gaming account.

I have already provided all the required proof to their support team, including:

- Bank statement

- Video recording of my bank app

- Video recording of the payment app

- UPI transaction details and reference number

Despite submitting all the evidence, the issue is still unresolved and my deposit has not been added to my account. The support team keeps delaying the process without giving a proper resolution.

Deposit Details:

- Amount: ₹9,999.80

- Date: 27 May 2026

- UPI Ref No: 306913993840

- Recipient UPI ID: boim-423214920374@boi

I request that AskGamblers help resolve this issue and ensure that Rajabets credits my deposit

I'm just getting the same repeated replies every time

Resolved

₹10,000

Verification waiting since very long time

This is my final request regarding my account.

It has been over one month since I submitted my KYC documents, and my account is still showing 'pending'. Due to this, I am unable to withdraw my funds.

I have already contacted live support multiple times, sent several emails, and even raised the issue publicly, but I am only receiving repeated generic responses like please wait, without any clear timeline or resolution
Please check and resolve my issue as soon as possible

56h left

₹92,456

Complaint regarding non credited funds

Dear RajaBets Support Team,

I am writing to raise a complaint regarding a payment of ₹21,000 made on 17th May 2026 at 08:34 PM, which is still not reflecting in my RajaBets account.

Transaction Details:

Amount: ₹21,000

Date & Time: 17th May 2026, 08:34 PM

Payment Method: CRED Wallet (UPI)

UPI Transaction ID: 613707483889

Transaction ID: c0cfa558-5f1b-461c-8540-870f849e5790

Paid To UPI ID: 8529813465@okbizaxis

The payment was successfully debited from my account, and the status shows that the amount has been credited to the recipient's bank. However, the amount is still not reflecting in my RajaBets wallet/account.

I have taken multiple follow-ups with your support team, but every time I am being asked to wait 4 hours, 6 hours, or 7 hours, with repeated responses stating, “We are checking”. It has now been a significant delay, and the issue still remains unresolved.

I request you to urgently investigate this matter and credit the amount of ₹21,000 to my RajaBets account immediately or provide a proper resolution/update regarding the transaction status.

Please treat this as a priority complaint.

Resolved

Verification not completed and withdrawal request rejected

Dear Rajabets (User ID: < sent to the casino >, Account ID: < sent to the casino >).

I am writing this to express my extreme frustration regarding the rejection of my withdrawal requests (₹50,000 and ₹15,000).

I registered on Rajabets because of its high ratings on Google, but this experience is turning out to be like dealing with an unreliable local bookie.

I have already submitted all my documents to your official email ID , but there has been no response .

Here is the complete summary of my case and documents already submitted:

Nature of Winnings: My total balance is ₹1,09,301.50. I want to state clearly that I won this amount purely through Cricket Multibets in the Sportsbook.

I have NOT played any casino games and I have NOT used any bonuses. This is my hard-earned cash money. Current Location: I am currently working in Qatar. I have been completely transparent about my residency from the start. Documents Already Emailed:

I have already provided the following to your official support channel: Indian Identity: Aadhaar Card (Front & Back) and PAN Card.Work & Residency Proof: My Qatar ID and my Indian Passport (sent to verify my current location in Qatar).Mandatory Selfie: A clear photo of me holding my Original ID Card along with a white paper where "RAJABETS" and the Current Date are clearly handwritten. Transaction Evidence: Screenshots of all my Deposits and my Winning Cricket Bet Slips.Despite me providing every single proof required for a professional KYC process, my withdrawals were rejected.

This is highly unprofessional. I am attaching EVERYTHING again to this email (Aadhaar, PAN, Qatar ID, Passport, Date-verified Selfie, and Bet Slips). I demand that you verify my account immediately and process my pending withdrawals without any further excuses. If Rajabets is truly a top-rated platform, prove it by resolving this now.

User ID: < sent to the casino >

Resolved