Complaint #246 Rajabets Casino

A long KYC delay

By gagan59

10 months ago

Rajabets – Unfair KYC Delay & Withholding of Valid Withdrawal (User ID: < sent to the casino >)

I am a Rajabets user with an account balance of ₹110,550, earned from casino play. When I attempted to place a withdrawal, the casino immediately requested KYC verification. I complied with every requirement and successfully uploaded all documents they asked for, including:

Government ID

Selfie verification

Address proof

In addition, I voluntarily uploaded my internet bill and bank statements even though these were not requested , all to ensure the verification process would be smooth.

Despite this, my KYC remains pending without any explanation, and the casino has clearly stalled the process. When I contacted their support team, the replies were robotic, copy-paste responses with no real assistance or resolution.

After researching Rajabets, I discovered that this is not an isolated issue. Many players report their KYC being intentionally delayed for 2–6 months, and several such complaints appear on AskGamblers and other consumer review platforms.

Unreasonably delaying a player’s KYC without any valid reason is unethical and harmful, especially when the player’s funds are locked. This practice violates the spirit of fair gaming and creates unnecessary stress for gamblers.

According to the complaints procedure of their licensing authority Anjouan Licensing Services Inc. I am required to first attempt to resolve the issue with the casino (which I have done), and then escalate to an independent body if no resolution is provided.

Therefore, I am submitting this complaint here.

I request AskGamblers to investigate this case and ensure:

1. My KYC (User ID: < sent to the casino >) is completed without further delay, and

2. My withdrawals are processed promptly and fairly.

I truly hope AskGamblers will assist in resolving this matter and help protect the interests of players in the gaming community.

Thank you in advance for your support.

Disputed Casino Rajabets Casino

Reason Delayed payment

Amount ₹110550

Discussion

AskGamblers

• Support Team

10 months ago

Dear @gagan59,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we can understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lose the validity of your claim against the operator which led to the rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind you that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

gagan59

10 months ago

Sorry to disappoint not even one transaction was completed, eventually i lost by playing as my withdrawals were continuously declined on purpose.

Rajabets Casino

• Representative

10 months ago

Dear All,

The users transaction were completed shortly upon the request, there is no pending transaction.

Regards,
Team Rajabets

gagan59

10 months ago

Despite my account being fully verified, my withdrawal requests continue to be declined without any valid explanation. This appears to be a repeated pattern, as they routinely delay KYC and reject withdrawals for many users, causing them to lose their funds. The same has happened to me. I advise anyone reading this to exercise caution, as their practices do not appear genuine.

Rajabets Casino Complaint Stats

Resolved 128 / 128

Avg. Amount $2,162

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

Rajabets Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 103 out of 103 complaints in this category have been resolved.

This operator's average complaint duration is 15 days, while the average duration across all operators is 8 days.

Rajabets Casino Complaints

See all complaints for this casino

Unreasonable KYC verification Delay and Withdrawal Hold

Dear AskGamblers Team & Rajabets Management,

I am submitting this complaint regarding an unreasonable delay in my KYC verification and the withholding of my funds by Rajabets.

* Username: Romanromeo
* Account ID: #984608
* Withheld Balance: ₹2,19,000
* KYC Submission Date: 11/09/2026 (13+ Days Pending)

I submitted my original, authentic identity documents over 13 days ago. However, my verification status is stuck on "Waiting". Whenever I contact Live Support, I only receive repetitive, automated messages asking me to "wait patiently" as the risk department is reviewing it in a queue.

Furthermore, I have sent over 10+ emails to [email protected] in the past 8 days, but I have not received a single response. Rajabets claims to reply to every email, yet they completely ignore my queries while intentionally delaying my KYC to hold my withdrawal.

I have played strictly according to their Terms and Conditions, maintained only a single account, and provided valid government documents. Why is a platform like Rajabets withholding user funds under the guise of verification?

I am attaching my account screenshots as evidence. I request AskGamblers to kindly intervene and help me resolve this issue so I can withdraw my balance of ₹2,19,000.

29h left

₹219,000

Has Not Processed My Permanent Self Exclusion Request

I am raising this complaint because Rajabets has not processed my request for permanent self-exclusion despite multiple formal requests sent to their support team.

On 20 September 2026, I contacted Rajabets and clearly requested the immediate and permanent self-exclusion of my account. I specifically requested that the account be permanently closed with no possibility of reactivation or bypass.

I followed up multiple times on 21 September 2026, again requesting permanent self-exclusion and confirmation that my account had been fully deactivated.

Rajabets eventually replied, but instead of processing my permanent self-exclusion request, they told me that my account would only be automatically terminated after 90 consecutive days without logging in. They also stated that logging in would reset the 90-day period.

This does not address my explicit request for immediate permanent self-exclusion.

Their own Self-Exclusion page states that users can request self-exclusion indefinitely, and that once processed, self-exclusion will lock the account and the action is permanent.

I am therefore asking AskGamblers to review this matter and assist me in obtaining confirmation that my account is permanently self-excluded/closed, rather than relying on a 90-day inactivity termination.

I have attached screenshots showing:

* My original permanent self-exclusion request
* My subsequent follow-ups
* Rajabets’ response regarding the 90-day inactivity closure
* Rajabets’ own self-exclusion instructions.

Resolved

KYC Verification Pending for More Than 2 Months and Withdrawal Frozen

Dear AskGamblers Complaint Team,

I am writing to request your urgent intervention regarding my Rajabets account.

Rajabets Account Username: < email removed >

My KYC verification has been pending for more than two months. Around two months ago, Rajabets requested verification documents, and I submitted all the required details and documents on the same day.

Despite fully cooperating with the verification process, my KYC has still not been completed, and my withdrawal remains frozen. I am unable to access or withdraw my funds.

I have also sent multiple follow-up emails to Rajabets, but I am not receiving any proper response or meaningful update regarding the status of my verification.

I want to clearly state that I have not engaged in any fraudulent activity or intentionally violated any betting rules. I have provided the documents requested by Rajabets and have been waiting patiently for more than two months.

I find it unreasonable that my funds can remain inaccessible for such a long period while the operator continues to delay the verification without providing a clear explanation or resolution timeline.

I kindly request AskGamblers to intervene and help me obtain:

A clear explanation from Rajabets regarding the reason for the prolonged KYC delay.
Confirmation of whether any additional documents or information are actually required from me.
Immediate completion of my KYC verification.
Release of my legitimate funds and processing of my pending withdrawal.

I have already waited for more than two months and have made several attempts to contact Rajabets directly without receiving an adequate response. Therefore, I am requesting AskGamblers to please escalate this matter and assist me in getting a proper resolution.

I can provide copies of my submitted documents, withdrawal details, and previous correspondence with Rajabets if required.

Thank you for your assistance. I sincerely hope you can help resolve this matter as soon as possible.

Kind regards,

< full name removed >

Rajabets Username: < email removed >

21h left

₹40,001

KYC verification delayed for months

Dear AskGamblers Team

My ID and selfie verification were already approved by Rajabets. They then requested additional documents, including utility bills and a bank statement showing my deposit.

I submitted all genuine documents, but they have been stuck on "Waiting" status for several months. Whenever I reach out via live chat or email, I receive the exact same automated reply that "KYC is under review."

They are deliberately delaying my verification to avoid processing withdrawals. All proofs are attached. Please intervene to get my KYC approved.

Account Details:

< sent to the casino >

Rejected

Verification pending from 10 days

My account verification has been pending for 10 days. I have already submitted the required documents, but my verification is still pending. I contacted live support several times and also sent emails, but I have not received a proper response. Please help me get an update from Rajabets and resolve my verification issue. I can provide screenshots and proof of my communication with Rajabets.

Resolved

₹5,001

Verification is pending 5 months

My verification is in waiting status from 5 months. First two times they rejected my documents for bank statement, but this time, I uploaded all required documents with bank statement also. Yet it's waiting from 2 months and support gives only single reply wait plz. There are no any concrete time limit, really unbelievable. It's total fake casino.

Please help me. I have 18500 in my gaming account, but no any satisfied response from support by live chat, and I sent many mails but no response.

Resolved

Account Verification KYC Delayed

Hello AskGamblers Team,

I am raising this complaint against Rajabets Casino regarding an unreasonable delay in my KYC verification process. My Rajabets User ID: jyot978013I have submitted all the required, valid identification documents for my account verification. However, my KYC has been kept in "Pending" status for a prolonged period, which is restricting my account access and potential withdrawals.

When I contacted Rajabets customer support to check the status, they gave me extremely unprofessional replies, stating that they do not have any fixed timeline for finishing the KYC process ("Hamara koi fixed time nahi hai"). This is highly unfair, as keeping a user's verification on hold indefinitely without giving a definitive timeframe is unacceptable. I have provided clear documents, and there is no valid reason for this delay.

I kindly request the AskGamblers team to intervene and help me get my KYC verified by Rajabets at the earliest. I am also attaching the relevant screenshots of my pending verification status and my conversation with their support team.

Thank you.

Resolved

₹2,000

KYC verification pending since July 20, 2026

My account verification has been pending since 20 July 2026 despite uploading all the requested documents. I uploaded my identity card (front and back) and selfie on 20 July, and after being asked to re-upload my identity card, I did so again on 23 July. However, all documents are still showing as “Waiting,” and my account has not been verified.

I have contacted customer support multiple times, but the issue has still not been resolved. As a result, I am unable to fully use my account or access the funds currently held in it.

I request that RajaBet review my submitted documents and complete the verification process immediately, or provide a clear explanation if any additional information is required.

Rejected

₹9,000

My kyc verification is pending since 3 days Not able to withdraw money

I submitted my documents for kyc verification on rajabets casino for a withdrawal but my kyc verification has been pending for 3 days. My amount of around 2 lakhs is in the wallet, and I have a loan I want to pay. They are not doing kyc verification and I contacted support and also email support, but I didn't receive any response. Please help.

66h left

₹195,017

Verification pending no proper response

Dear RajaBets Verification Team,

I have already submitted all the required documents through the verification page. However, my verification status has been showing as "Pending" for many days.

I have also contacted the live chat and sent emails, but I have not received any proper response or update.

Please kindly check the status of my verification and let me know if any additional documents or information are required from my side. I would appreciate your assistance in completing the verification as soon as possible, as I want to use my account.

There is approximately ₹170,000 in my account, and I am unable to access it due to the pending verification.

Username (registered email):< email removed >

I look forward to your prompt response.

Thank you

Resolved

₹170,000