Refused to pay

I made a withdrawal request of 2000.00 on May 28th,after weeks of saying they had a backlog of payments,they sent it to my netspend card as a refund know I had not made that large of a purchase,now the card has blocked my payment so i can not use the money,the card says I have to send a recite or the casino will have to call merchant services,I just recieved another e-mail from the casino saying they e-mailed the card company ,with no responce,but when i call the card company they say they will not respond without the recite,they have to call merchant services,to make a reversal of payment,the casino says they cannot reverse payment and then resend as a deposite or send it to me another way I tried to get the card to just send the omney back to the depositer and they said they will not unless they call,will i ever get my money-Go to Previous message | Go to Next message | Back to MessagesMark as Unread | Print ReplyReply AllMove...datingjob appsmy stufftax infountitled
Flag this message[ #HPW-44237-370]: withdrawalsSunday, July 29, 2012 3:36 AM
From: "[email protected]" Add sender to ContactsTo: [email protected] Deborah,

Hi 

I am asking Askbambler.Com to intervene on my behalf.

Pure vegas tells players that withdrawals take 10-15 biz days to deposit back to the player's card but I have yet to receive my winnings.

I requested two separate withdrawals 5/11 for $1000 each.

It was approved 6/14.

Had I known about the reputation of pure vegas withdrawals I never would have opened an account. I have been an online casino player with other casinos since 1999 and have never had a problem with withdrawals. All winnings have been received in less than 14 calendar days.Although they comped me $75 thats not what I want.

After multiple communications since 5/23 with customer service then vip and even my own emails to cashiering ; I finally got a response from cashier dept the manager no less.

[email protected] 

Jun 1 (2 days ago)

Dear g###,

I apologize for the delay that is occurring in the casino. Your withdrawals approved may 14th have been sent to our third party processor and will be sent to you on the next batch. As soon as your winnings leave the processor I will update you.

Kind regards,

< name removed >

Withdrawals manager

Well what does this mean? When does the next batch go out? Will I get my winnings by 6/8? Askgamblers.com please help.

ok i won a pretty big chunk of money but i played over half of it in the casino. I sent all my verification documents through and i was even called by one of there customer service reps to verbally confirm my identity.I got an email saying that everything was approved.

Dear Mel

I am happy to let you know the Verification Form you sent us has been approved.

Should you have any further questions or concerns regarding our banking services, please don't hesitate to contact the withdrawals department at this email address.

Yours sincerely,

< name removed >

Pure Vegas Casino Verification Department.

I requested 2 withdrawals, first for $4000 hich is the max you can withdraw through a wire transfer was approved on the 30th of may and the second $2000 approved on the 5th of june. I got emails stateing that they had both been approved. it states 6-10 days to clear a wire transfer, i contacted support multiple times after the 6th day just to make sure everything was fine. Its now the 7th of july!!!!! Apparently something (they wont pin point or go into much detail) has been afecting there system or something like that is now affecting there withdrawals or something.

Dear Mel,

I am sorry to notify you but I have just been updated that your withdrawal that was approved on May 30Th has been delayed. The delays we have been having in the past have now been effecting the withdrawals at this time. I do assure you that you will receive your winnings as all our players have and will. As soon as your withdrawal has been reprocessed I will let you know so you will know when to expect your funds. Thank you

Best regards,

< name removed >

Withdrawal Department

Dear Mel,

I am sorry to notify you but I have just been updated that your withdrawal that was approved on June 5Th has been delayed. The delays we have been having in the past have now been effecting the withdrawals at this time. I do assure you that you will receive your winnings as all our players have and will. As soon as your withdrawal has been reprocessed I will let you know so you will know when to expect your funds. Thank you

Best regards,

< name removed >

Withdrawal Department

I have emailed all my chat transcripts to my email after talking to their customer service staff and have all emails for proof! i shouldnt have to beg for my money! its been over two months!!

Dear < name removed >

,

I am sorry for the frustration that this delay has caused. We are having issues with our third processor and because of the delays that have been occurring in the casino they have now effected the withdrawals that are being approved now. I assure you we are working on this issue and you will receive your winnings. All our players have received their winnings as I assure you will as well. I don't want to give you an inaccurate date as to when the withdrawal will be sent out until the withdrawal has been reprocessed. I will immediately update you as soon as this happens so you will know when to expect your funds. I sincerely apologise for this delay. Thank you

Best regards,

< name removed >

Withdrawal Department

Recently I played at Pure Vegas. I won a approximately $5500 less my deposit of around $1000. While trying to withdraw my winnings I was sent an email saying the withdraw had been declined. When I tried to log back into my account, it was disabled. After numerous emails and calls over the course of several days, I received a response. The response stated that my account had been highlighted by a third party payment processor and that my winnings would be voided and my deposit refunded. From there, I sent another email asking what the issue was. Pure Vegas responded by stating that they could not release that information, and that at this stage, they will not reinstate my account nor pay any winnings. I have sent in the identification validation forms, complied with all rules established by the casino, yet have had my winnings voided with nearly no explaination. Beyond frustrated.