Pulsz Casino - Waiting for redemption for 18 days - Complaint Resolved

Keardinbernier

I first want to say my account is verified in every way it can be. I am a VIP member with Pulsz. I have put in over $50,000 in 2 months with Pulsz and finally on 7-23-23 I was able to withdraw $80,000 in which their own website claims it takes 3-5 days for me to receive it. It is now 8-10-23 so I’ve been waiting 18 days. 10 days ago I was told it was in the final stages. I sent in a notarized affidavit which they requested on 7-26-23 which has been verified. I have chatted with live agents on Pulz daily and sent emails to their support DAILY (if they even ever answer me at all it takes over 24 hours every time) and have not received ANY information other than “we have escalated this to the relevant department”. At this point I’m so nervous I won’t receive this money, and I’ve been so patient, but it should never take this long.

Keardinbernier

Update: my original post was on 8-10-23. Since then I have received a portion of my redemption which was 12k out of 80k meaning they still owe 68k. I replied asking how long until I should expect to see the remaining 68k in which they responded that I should expect to see it next week. I will continue to update when I receive the remainder of my winnings. Thank you

AskGamblers

Dear Pulsz Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Keardinbernier

Update #2: 8-13-23 Pulsz has been releasing my funds 12k at a time since my original post on 8-10-23. They have payed me out a total of 36k meaning there is still a remaining 44k that they haven't yet paid out. Thank you ask gamblers for your help and thank you pulsz for what you have released so far, I am hoping this continues until I receive my total win.

AskGamblers

Dear Pulsz Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Thanks in advance for your cooperation.

AskGamblers

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Keardinbernier

Update: 8-21-23 As of today I have received the last portion of my payout from Pulsz with concludes my full redemption. They have released the full 80k. I want to thank Pulsz for the payout and AskGamblers for pushing this to happen.

AskGamblers

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Pulsz Casino - Waiting for redemption for 18 days

Complaint Info

Disputed casino

Reason

Amount

$ 80000

Pulsz Casino Complaints

Pulsz Casino - Account closed after trying to redeem

Pulsz Casino - Redemption taking longer than stated

Pulsz Casino - Being stonewalled in regards to payment

Pulsz Casino - Locked me out of account after not getting my winnings