I’ve been a frequent player at Pulsz, I’ve referred family and friends to this casino and I’ve made tons of deposits and have became a platinum tier level player. Upon winning up in the upwards of 5000+ I tried redeeming $1588 in gift cards and cashing out $2000 to my account and of course giving the rest of my winnings to the casino. They suddenly made it an inconvenience for me to redeem my winnings even though my account is fully verified. I’ve had no problems cashing out to my account before when it was under $1,000 and i feel like the minute I started winning more they’ve delayed and held my winnings and I’ve called several times and no answer or call back, I’ve sent emails. I have a total of $3,588 pending winning redemptions that’s on hold. They had no problem taking my money and I just feel like it’s unfair having reached this far in vip status that they’re now holding my funds. Pulsz I just want what im entitled of given the amount of money of deposits I’ve made with you guys. Thank you.
Complaint Info
Disputed casino
Reason
Still haven’t received any updates
Dear Pulsz Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Dear all,
This complaint has been reopened as per Pulsz Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.
Dear all,
Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Pulsz Casino management acted in accordance with their Terms and Conditions, and moreover refunded the player.
Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.
Pulsz Casino Complaints
- 55 of 169 Resolved
- 2 days Avg. Response Time
- 4 days Avg. Complaint Duration
- 10,557 USD Avg. Amount
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Unresolved
Pulsz Casino - 13K redemptions not paid since 18 days ago and completely left in the dark
$12,592
Unresolved
Pulsz Casino - 13K redemptions not paid since 18 days ago and completely left in the dark
I bought packs and played on Pulsz.com and won some money. I redeemed a total of $12592.50 in multiple transactions from 2/23 to 2/28. However, I've ...
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Unresolved
Pulsz Casino - Account locked after I tried to redeem
Unresolved
Pulsz Casino - Account locked after I tried to redeem
I have redeemed before my account is verified. I study deposits with them daily, and I went and tried to redeem, and they just locked my account. I’ ...
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Unresolved
Pulsz Casino - Redemption requests
$2,510
Unresolved
Pulsz Casino - Redemption requests
I made 2 redemption requests at Pulsz. One for 2/27/26 for $899.20 and one on 2/28/26 for 1611.10. The following day, they locked my account. I ...
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Unresolved
Pulsz Casino - Please send me my funds
$475
Unresolved
Pulsz Casino - Please send me my funds
Hello, I have had a Pulsz account for a long time and have had several referrals on the account and redemptions in my account. For some reason, when ...
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