I am submitting this complaint regarding withheld winnings, an unjustified account closure, and an incorrect claim of third-party payment method use.
I accumulated approximately $10,000 in winnings on Pulsz and submitted a withdrawal request. Shortly after initiating the withdrawal, my account was locked during the verification process.
I fully cooperated with all verification requests and submitted all documentation available to me. The primary issue arose when I was repeatedly asked to provide an Apple Pay statement showing transactions made to Pulsz.
However, this document does not exist. Apple does not generate official statements for Apple Pay transactions when a third-party debit card is used through the Apple Wallet. I clearly explained this to the company and offered multiple reasonable alternatives, including:
• Official bank statements showing my name and account details
• Apple Pay transaction history
• Additional verification of my identity and payment method ownership
Despite this, my explanation was ignored, and the same request for a non-existent document was repeated.
It is important to note that I have already successfully completed a $3,000 withdrawal to the same bank account previously. This confirms that my payment method was already accepted and verified by the company. There has been no change to my account ownership since that time.
Additionally, I was contacted by the Pulsz VIP team, congratulating me on my winnings, and was even sent a celebratory package. This demonstrates that my winnings were acknowledged and my account activity was considered valid prior to this dispute.
Following my inability to provide a document that does not exist, I received a notice stating that my account was permanently closed due to alleged “third-party payment method use.” This claim is incorrect. The associated bank account used for the transactions is in my name, and I am fully able to provide documentation verifying ownership.
I believe this issue may stem from the use of Apple Pay, which utilizes a device account number that differs from the physical card number. However, they accept Apple Pay as a payment method on their site, and this is still directly linked to my personal debit card and does not constitute third-party use. They also verified the account number on Apple Pay and that it is linked to my debit card.
The company has refunded a single deposit (that I did not request) but is refusing to pay my legitimate winnings based on an unsupported and incorrect claim.
I am requesting that my withdrawal request of $10,000 be paid in full to the account that I requested it to be deposited in (which again, is already a verified account with successful deposits)
I am fully willing to provide any documentation necessary to verify my identity and ownership of my payment methods.
