I won 450$ on 11/24. This is my 2nd time winning. I redeemed 100$ and it went flawlessly. This time they have refused to pay me after redeeming for over 2 weeks. They refuse to reply to my emails or return my calls. I do not know what else to do and I cannot get ahold of anyone at all to help me find out if anything is even wrong. I have verified and redeemed before.
Just an update. I have talked to Customer Service Rep named Italia. This person refuses to help me via email. She first asked to verify the card I payed with. Which I payed with Apple Pay. I provided those documents and now the Rep is telling me those are now the documents. I have all the proof my money was used to play this and not a stolen card. They do this scam in order not to pay people out.
AskGamblers
Dear Pulsz Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
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