Complaint #89 Pulsz Casino

Redemption length

By Spuleo15

3 years ago

I am awaiting on several large redemptions and I understand the security checks are necessary and important. I was told my security verifications are complete and are awaiting to be paid out. It’s been approximately ten days. I have been emailing them requesting up to date Information in regards to paying out my redemptions but I have yet to receive an email back. It’s been more than 72 hours. When I speak to the representatives in the chat I get the same story over and over again, that it’s a manual process…which sort of gets frustrating.
They stated my case would be sent over to the necessary department and on top priority but it doesn’t feel like that. I would like some better communication, but all in all would like to be paid out. I spend A LOT, A LOT of money on the website and as quick as it was to take my deposits to play I would’ve hoped for my redemptions to be paid in a time sufficient manner especially since my account was verified and my security checks were complete, approved and validated. Hope someone can expedite this process.
However, on a good note. All of the representatives I spoke to via chat and email are very polite and professional.
I absolutely love Pulsz and the games are awesome and exciting. Thrilling. I recommend this site to many of my friends and they all seem to enjoy it and have been paid out much quicker than myself; even large amounts.
I’m Losing hope but I do hope this gets resolved quickly and I get paid out.

Disputed Casino Pulsz Casino

Reason Delayed payment

Amount $168000

Discussion

Spuleo15

3 years ago

To include in my last reply, the file attached is the same email I received three times as a response to my email to them in regards to a timely payout. No one seems to have their ducks in a row here. Customer service keeps escalating and I get not an inkling of feedback in regards to the matter. Few representatives have told me they have made my case a priority. Still absolutely nothing. They send me the same emails to appease me for the time being but unfortunately it doesn’t justify why my redemptions are not processed and paid.
Again, PLEASE, Pulsz …. I love your site and the games and enjoyment it brings but process and pay out my redemptions. What’s fair is fair. As quick as it takes my money to play, it should be somewhat quick to pay me out.
Trust me I understand it’s a large amount but enough time has passed since I been verified and approved in regards to all my checks.
Considering arbitration at this point because it seems unjust.

Spuleo15

3 years ago

This is absolutely ridiculous now. It’s Been close to fifteen days now and my redemptions are still in progress with the cancel button still there. I have received an email about one week ago saying all my verifications and security information are complete and they received my signed and notarized affidavit. Since this was all received why is it so difficult to just process my redemptions and pay me out. It’s simple, I won and I should be paid out in a timely manner.
I email and email constantly, and I get the same response; “please be patient as our team as to manually verify the redemptions.” What is there to manually verify?! I’m getting frustrated more so of the lack of response and the time frame it’s taking to pay me out. I spend a lot, a lot of money on the site and I’m just asking, but at this point begging to process my redemptions and PAY ME OUT! It’s turning what once was a great experience playing on the site to a horrible one with lack of communication and untimely payouts.
The bottom line is : I won, everything is verified and complete, I won fairly, followed the rules and terms and agreements and I should be PAID OUT !!! It’s simple !
Please PULSZ PAY ME OUT!

AskGamblers

• Support Team

3 years ago

Dear Pulsz Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Spuleo15

3 years ago

It’s not March 16th, 2023 and I have yet to receive any email in regards to payout of my redemptions even after receiving an email that identity and security checks were complete. It still states as follows :

In Progress: $12,000.00 Cancel
In Progress: $12,000.00 Cancel
In Progress: $12,000.00 Cancel
In Progress: $12,000.00 Cancel
In Progress: $12,000.00 Cancel
In Progress: $12,000.00 Cancel
In Progress: $12,000.00 Cancel
In Progress: $12,000.00 Cancel
In Progress: $12,000.00 Cancel
In Progress: $12,000.00 Cancel
In Progress: $12,000.00 Cancel
In Progress: $12,000.00 Cancel
In Progress: $12,000.00 Cancel
In Progress: $12,000.00 Cancel

Pulsz Casino Complaint Stats

Resolved 56 / 175

Avg. Amount $10,382

Avg. Complaint Duration 5 days

Avg. Response Time 3 days

Pulsz Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 48 out of 149 complaints in this category have been resolved.

This operator's average complaint duration is 5 days, while the average duration across all operators is 8 days.

Pulsz Casino Complaints

See all complaints for this casino

Not paying redemption

I recently hit for 10k on pulsz and after proving 1 of the 2 payment methods they have locked me out of my account ! I have sent them every document possible everything in my name , the bank I redeemed to in my name and now they have locked my account and haven’t sent me any emails explaining why. I’m starting to think pulsz is trying to scam me ! I hope people see this and steer far away from them!

Unresolved

$10,000

570 USD not paid

My Pulsz account is ID 316r6p (email: [email protected]). I have 4 pending redemptions since August 29, 2025 totaling $570 that were verified but never paid:

- ID 13396044 - $200

- ID 13393683 - $100

- ID 13392722 - $100

- ID 13392352 - $170

Payment method: Trustly bank ****8892. I already had 3 previous successful withdrawals, so my account was fully verified.

Pulsz closed/restricted my account, but their Terms say pending verified redemptions must still be processed and paid. Support only sends an automatic bot reply and does not resolve.

I request AskGamblers' help to get my $570 paid.

Amount disputed: $570 USD

Unresolved

$570

Payout delayed

I have had a pending withdrawal since August 22nd from Pulsz.

I am withdrawing a 10k amount and have been asked to re-verify my account. After numerous back-and-forth exchanges sending documents, it was approved, and I was assured I would have my funds in 24 hours.

I send emails for updates and never ever get a response back from them. When I use the chat function, they always say they will escalate it and get right back to me, which they never do. 6 months ago, it took 2 weeks to claim 800 dollars from them due to a reverification.

There are plenty of reviews out there about Pulsz not paying.

I am an icon status player and would like to be paid what is owed to me.

I have deposited thousands and thousands on this site, and they have no problem taking it from me.

I will be following up with a complaint to the Attorney General if this does not get resolved.

Unresolved

$10,000

Pulsz locked my account after winning prize no chance to verify full identity

I have been using Pulsz for several months and have never cashed out. I finally won around 500 and was going to redeem. Clicked redeem -> verification window pops up -> submit ID.....before it is even processed, I am signed out and when I try to login it says "account locked"

I was not provided a reason, I have submitted a ticket. I live in a non-restricted state, and have used other similar site and redeemed with no problem. Pulsz scammed me.

Unresolved

$500

Refusing to pay out even though i was able to spend money

For a few months now pulzs has had my account restricted stating that I am part of some lawsuit that I'm not a part of nor have I ever signed anything saying I was part of it. This morning I just checked in on it and it was allowing me to bet money so throughout the day I spent almost 2,000 and I went to go redeem my winnings and it's saying that I cannot redeem my winnings so they are legally taking my money and refusing to pay any winnings that is theft they allowed to spend momey amd now won't pay.

Unresolved

Account deletion and failure to withdraw

I am submitting this complaint regarding withheld winnings, an unjustified account closure, and an incorrect claim of third-party payment method use.

I accumulated approximately $10,000 in winnings on Pulsz and submitted a withdrawal request. Shortly after initiating the withdrawal, my account was locked during the verification process.

I fully cooperated with all verification requests and submitted all documentation available to me. The primary issue arose when I was repeatedly asked to provide an Apple Pay statement showing transactions made to Pulsz.

However, this document does not exist. Apple does not generate official statements for Apple Pay transactions when a third-party debit card is used through the Apple Wallet. I clearly explained this to the company and offered multiple reasonable alternatives, including:

• Official bank statements showing my name and account details

• Apple Pay transaction history

• Additional verification of my identity and payment method ownership

Despite this, my explanation was ignored, and the same request for a non-existent document was repeated.

It is important to note that I have already successfully completed a $3,000 withdrawal to the same bank account previously. This confirms that my payment method was already accepted and verified by the company. There has been no change to my account ownership since that time.

Additionally, I was contacted by the Pulsz VIP team, congratulating me on my winnings, and was even sent a celebratory package. This demonstrates that my winnings were acknowledged and my account activity was considered valid prior to this dispute.

Following my inability to provide a document that does not exist, I received a notice stating that my account was permanently closed due to alleged “third-party payment method use.” This claim is incorrect. The associated bank account used for the transactions is in my name, and I am fully able to provide documentation verifying ownership.

I believe this issue may stem from the use of Apple Pay, which utilizes a device account number that differs from the physical card number. However, they accept Apple Pay as a payment method on their site, and this is still directly linked to my personal debit card and does not constitute third-party use. They also verified the account number on Apple Pay and that it is linked to my debit card.

The company has refunded a single deposit (that I did not request) but is refusing to pay my legitimate winnings based on an unsupported and incorrect claim.

I am requesting that my withdrawal request of $10,000 be paid in full to the account that I requested it to be deposited in (which again, is already a verified account with successful deposits)

I am fully willing to provide any documentation necessary to verify my identity and ownership of my payment methods.

Unresolved

$10,000

13K redemptions not paid since 18 days ago and completely left in the dark

I bought packs and played on Pulsz.com and won some money. I redeemed a total of $12592.50 in multiple transactions from 2/23 to 2/28. However, I've not been paid on any of my redemptions as of 3/10 today.

Pulsz promised 72 hour redemption. I've contacted them multiple times since 2/26. Each time they asked me to wait another 24 to 72 hours without any updates. Sometimes my messages/emails just get ignored.

I've completely verified my account, and previously passed multiple payment verifications requested by them. But this time it's different. They've restricted my account and they've not told me any reason why it's taking so long. They've not asked for any documents. They just left me in the dark. The support is useless they just repeat the same 24h to 72h wait time everytime I ask.

At this point I just want my money back. If they want to refund to my cards that's also fine.

Unresolved

$12,592

Account locked after I tried to redeem

I have redeemed before my account is verified.

I study deposits with them daily, and I went and tried to redeem, and they just locked my account.

I’ve emailed them, and they said they would get back to me within 72 hours, and that was five days ago

Now they don’t want to answer me at all. I’ve emailed them multiple times. I’ve searched up the numbers to call them. I’ve called them, and they just say that they’ll get back to me through email

Unresolved

Redemption requests

I made 2 redemption requests at Pulsz.

One for 2/27/26 for $899.20 and one on 2/28/26 for 1611.10.

The following day, they locked my account. I emailed support asking why I was locked and if I was going to receive the money I fairly won. They said they closed my account due to the terms and conditions where they reserve the right to close my account at their discretion. They said further correspondence would not be answered. So I violated no policies and they closed my account because I won 2500 dollars?

Does not sound fair or legal.

I have screenshots of my requests and their email response.

Unresolved

$2,510

Please send me my funds

Hello,

I have had a Pulsz account for a long time and have had several referrals on the account and redemptions in my account.

For some reason, when my winnings are a little more than usual, my funds don’t come right away.

I withdrew on the 22nd, it is now the 27th, the fifth business day, and my 475$ redemptions is still sitting in my account.

This is very unprofessional as no one answers the emails or phone you guys have on your website.

Please resolve this issue NOW!

Unresolved

$475