Pulsz Casino - Redemption length

Dear @Spuleo15,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

It’s not March 16th, 2023 and I have yet to receive any email in regards to payout of my redemptions even after receiving an email that identity and security checks were complete. It still states as follows :

In Progress: $12,000.00 Cancel
In Progress: $12,000.00 Cancel
In Progress: $12,000.00 Cancel
In Progress: $12,000.00 Cancel
In Progress: $12,000.00 Cancel
In Progress: $12,000.00 Cancel
In Progress: $12,000.00 Cancel
In Progress: $12,000.00 Cancel
In Progress: $12,000.00 Cancel
In Progress: $12,000.00 Cancel
In Progress: $12,000.00 Cancel
In Progress: $12,000.00 Cancel
In Progress: $12,000.00 Cancel
In Progress: $12,000.00 Cancel

Dear Pulsz Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

This is absolutely ridiculous now. It’s Been close to fifteen days now and my redemptions are still in progress with the cancel button still there. I have received an email about one week ago saying all my verifications and security information are complete and they received my signed and notarized affidavit. Since this was all received why is it so difficult to just process my redemptions and pay me out. It’s simple, I won and I should be paid out in a timely manner.
I email and email constantly, and I get the same response; “please be patient as our team as to manually verify the redemptions.” What is there to manually verify?! I’m getting frustrated more so of the lack of response and the time frame it’s taking to pay me out. I spend a lot, a lot of money on the site and I’m just asking, but at this point begging to process my redemptions and PAY ME OUT! It’s turning what once was a great experience playing on the site to a horrible one with lack of communication and untimely payouts.
The bottom line is : I won, everything is verified and complete, I won fairly, followed the rules and terms and agreements and I should be PAID OUT !!! It’s simple !
Please PULSZ PAY ME OUT!

To include in my last reply, the file attached is the same email I received three times as a response to my email to them in regards to a timely payout. No one seems to have their ducks in a row here. Customer service keeps escalating and I get not an inkling of feedback in regards to the matter. Few representatives have told me they have made my case a priority. Still absolutely nothing. They send me the same emails to appease me for the time being but unfortunately it doesn’t justify why my redemptions are not processed and paid.
Again, PLEASE, Pulsz …. I love your site and the games and enjoyment it brings but process and pay out my redemptions. What’s fair is fair. As quick as it takes my money to play, it should be somewhat quick to pay me out.
Trust me I understand it’s a large amount but enough time has passed since I been verified and approved in regards to all my checks.
Considering arbitration at this point because it seems unjust.