Pulsz Casino - Redemption issues of 1003USD

UNRESOLVED

Complaint Info

Disputed casino

Pulsz Casino

Reason

Verification issues

Amount

$ 1003

Enstinctz

So I had two redemptions on 2/28/2024 one for 501.37 and one for 501.87 and I was trying to redeem them. My account has already been verified they emailed me saying my payment was on its way then they emailed me saying I need to send info so I sent in my bank statements and sent the picture my card I used to buy the credits I won. They denied my bank statement cause they wanted it in pdf form so I promptly sent it back along with the picture of the card i used. So they accepted my bank statement and picture of card but now they want a picture of a expired cards I don't have anymore. I only used my apple pay and card.com premium when I bought credits using my card. I think they are trying to find a way not to pay me my redemptions please resolve this for me

AskGamblers

Dear Pulsz Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

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