I have 6 redemptions pending with Pulsz for the past 5 days. I did them all on the same day. I received an email after each one that said they were approved and on their way to my selected account. I received an email the next day saying I needed to verify the cards I used to purchase my packages. I did that quickly. I have done this in the past. I responded to the person who sent me the email and wanted to make sure they received the info. I have not had one single response to my emails. I went online today and used my he chat function and they said they would escalate it to the right department but couldn’t give me a timeframe. They are still pending/Cancel has of right now. It says 3-4 days to process. But I haven’t gotten a response at all. I haven’t had a problem in the past, it hasn’t taken this long before.
Complaint Info
AskGamblers
Dear @Trishapcp34,
The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.
Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.
Thanks for cooperating with the AskGamblers Complaint Team.
I have 6 redemptions totaling 15,800.
I just got 2 emails from Pulsz support this morning stating my redemptions were sent to my bank account.
AskGamblers
Dear @Trishapcp34,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
They did complete the payout. Thank you
AskGamblers
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
Pulsz Casino Complaints
- 56 of 172 Resolved
- 2 days Avg. Response Time
- 4 days Avg. Complaint Duration
- 10,434 USD Avg. Amount
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