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Pulsz Casino - Pulsz is not paying my redemptions on time

RESOLVED

Complaint Info

Disputed casino

Pulsz Casino
3 years ago

Hello there,

This is a repeated problem with Pulsz, when it comes to redemption. I redeemed on Sunday, Aug 21 and today is Aug 25 when I redeemed they say it will be processed within 1-3 business days to even hit your bank, but it’s not true, they never process on time, they let the money sit there for days so that the players can keep canceling redemption and use it.

To top it off customer service is another level, they say we will contact you back in 72 hours but they contact back after 10-15 days, how come a company can going a steep decline when it comes to these customer services, I’ve been with them for 2 years all I have seen is this company causing more and more trouble to players and not keeping up with what they mention on-site or say, this is a highly unreliable and untrustworthy company, please stay away people.

AskGamblers
3 years ago

Dear @harikaushik89,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

AskGamblers
2 years ago

Dear Pulsz Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
2 years ago

Dear all,

This complaint has been reopened as per Pulsz Casino request as the AskGamblers Complaint Team has been informed that the disputed payments were processed. We would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.


Dear @harikaushik89,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.