Pulsz Casino - Pulsz Declined Redemption with 3 banks

UNRESOLVED

Complaint Info

Disputed casino

Pulsz Casino

Reason

Declined payment

Amount

$ 600

Kbaker1994

I have redeemed with pulsz before and never had an issue doing so. However, I tried to redeem $600 I won on July 9th 2024, and I heard nothing at all until the following Monday and I get a "Your redemption was declined by the payment provider". So I assume it is due to my address being different, so I use a different bank account. Yesterday, I get the same notification. I message support, and I'm told that they can only tell me to use a different redemption method and nothing else. So I do. Today, I receive the same email about it being declined. This was never an issue before! I always had my money the next day in my bank account. And it's really irritating that it's doing this because I needed this money for my rent which is very past due now because they are doing this.

AskGamblers

Dear Pulsz Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

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