On Sept. 15,203 I won $110 playing on Pulsz.com. I requested a redemption immediately and received an email stating no worries $ will be in chosen acct 3-5 days. I wasn't worried until I went on to the site the next day to see my $110 back in my players acct. Ok I thought glitch in the system so I redid my redemption and submitted it again. I contacted them and about an hour later got a response from them stating that there had been a problem with the system and my $ would be on its way. Now here it is Sept. 22, 2023 a week later and after having to re-request my redemption everyday since then, sometimes more than once time a day and after receiving 5 emails from " customer service" with no explanation of why, only that there was an undetermined error and trying to use 2 separate bank accounts( one of which they paid my June $113 winnings too, no issue and I have made purchases on the site with) I still have not received my winnings or a reason why the payment is not going through. I tried to reach them today and still no response. Please help!!!
Complaint Info
AskGamblers
Dear Pulsz Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
I received an email today from Keisha stating that someone from the payment department would be reaching out to me but have not received any emails from them. I have tried 3 more times to withdrawal my winnings and all have been regected.
This is the email I received yesterday. It states that it could take up to 72 hrs for someone from the payment department to reach out to help me in this situation. It has already been 10 days since my first redemption attempt. As of Sept. 25 1:49 pm I have had no help from payment dept. I guess I am not important enough to get any real help.
I received the attached email response stating that Pulsz cannot tell me the exact problem because payments are handled by a third party. I guess the can send them an email or call them to figure this out. This is pretty shady at best.
Pulsz Casino Complaints
- 56 of 172 Resolved
- 2 days Avg. Response Time
- 4 days Avg. Complaint Duration
- 10,434 USD Avg. Amount
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Pulsz Casino - Pulsz locked my account after winning prize no chance to verify full identity
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Pulsz Casino - Refusing to pay out even though i was able to spend money
For a few months now pulzs has had my account restricted stating that I am part of some lawsuit that I'm not a part of nor have I ever signed anything ...
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Pulsz Casino - Account deletion and failure to withdraw
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Pulsz Casino - Account deletion and failure to withdraw
I am submitting this complaint regarding withheld winnings, an unjustified account closure, and an incorrect claim of third-party payment method use.I ...
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Pulsz Casino - 13K redemptions not paid since 18 days ago and completely left in the dark
$12,592
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Pulsz Casino - 13K redemptions not paid since 18 days ago and completely left in the dark
I bought packs and played on Pulsz.com and won some money. I redeemed a total of $12592.50 in multiple transactions from 2/23 to 2/28. However, I've ...
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