I am writing an official complaint against Pulsz online casino. I recently hit a decent amount and made several different redemptions. I have probably $30,000 coming in multiple different cash redemptions through different methods. I also have probably 25,000 in gift cards coming. I have played on all the major sites. Any other site that I've ever played on when you select gift cards as your redemption method, they will be issued the very same day. I have some gift cards that are going on 6 days and they still have not even been approved.
Pulsz has only reached out to me once. They requested a copy of the card I used to purchase sweep coins on their site. I provided the requested information immediately. This was 3 days ago and I still have yet to hear back from them.
They claim 24/7 customer support availability. This is absolutely not true. I have not been able to get in touch with anybody except for the one time. I have called left voicemails, emailed, complaints on the site... The following is from there policy;
6.12. Our Customer Support can be reached twenty-four hours seven days a week via the Contact Us page by submitting a request form. The expected response time is as soon as possible up but can take up to twelve (12) hours. For payment related queries please call +1 (424) 371-7304 which is also available twenty-four (24) hours a day seven days a week.
The following are the time-frames for redemptions;
Internal Processing
Once you've submitted your redemption request, it undergoes a brief internal processing period of 48 hours. During this time, our dedicated Team reviews your account to ensure it meets all necessary verification and security checks. If everything is in order, we'll initiate the redemption process.
Payment Method Timeframes
Instant Banking Transfer:
When you choose this option, you can expect your funds to arrive in your account within 3 to 5 business days.
I am asking that my redemptions be approved in the time frame that was allotted by your terms and conditions. I have done nothing deceptive, controversial, illegal, anything. I have been a great player and have always followed the rules. I finally got some of my money back and I'm not being allowed to redeem it.
Make this right ASAP.
