On 6/23/2024 I submitted a redemption request for $1000 and shortly after received an email saying it would be in my account in 3 business days and I had to do nothing further. I am already verified and have redeemed several times through them with no problem. Later in the week I was able to get ahold of support who said it was paid out on 6/26/2024. It has still not deposited to my account and support will not respond to my requests for an update and the status still shows as pending/in progress.
Complaint Info
Dear Pulsz Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
I have still not received so much as a response from support and my withdrawel is still showing pending/in progress. It's ridiculous that nobody will even send some type of a response they just completely ignore every inquiry I've sent. I bust my.ass in a.steel mill every day for the money I spend on this damn site and this is just a.kick in the face. If this isn't resolved by Friday the 12th I will be contacting my attorney and I don't give a damn what it cost me they shouldn't be able to screw people over like this!!!!
Finally got a response from support. My complaint is being sent to a security's team for review but may take 72 hours to get a response...I'm not getting my hopes up at this point.
Well they followed through with what they said this time. Money was deposited today.
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
Pulsz Casino Complaints
- 55 of 165 Resolved
- 2 days Avg. Response Time
- 4 days Avg. Complaint Duration
- 10,719 USD Avg. Amount
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Unresolved
Pulsz Casino - Pulsz not paying out
$1,200
Unresolved
Pulsz Casino - Pulsz not paying out
I’ve had a pulsz account for over two years. I won $1,200 9-10 days ago and still have not received my money. I reached out to customer support and ...
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Unresolved
Pulsz Casino - Redemption non payout along with account being locked
$23,993
Unresolved
Pulsz Casino - Redemption non payout along with account being locked
On January 22, 2026 I won $20,000 playing on pulsz casino. In addition to the amount already on my account for $3992.83 bringing the total amount to $ ...
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Resolved
Pulsz Casino - Time is up I would like my SC wins
$8,681
Resolved
Pulsz Casino - Time is up I would like my SC wins
On 12/10/2025, I won $10,965.30 (I have a screenshot). I learned through the redemption process that I could only request a maximum of $10,000.00 and ...
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Unresolved
Pulsz Casino - Account closed after trying to redeem
$1,800
Unresolved
Pulsz Casino - Account closed after trying to redeem
I've been trying since November to redeem and verify my account. Now they say the account is closed after sending in my legal verification and trying ...
Read more
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