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Pulsz Casino - Missing redemption

RESOLVED

Complaint Info

Disputed casino

Pulsz Casino

Amount

$ 1000

1 year ago

On 6/23/2024 I submitted a redemption request for $1000 and shortly after received an email saying it would be in my account in 3 business days and I had to do nothing further. I am already verified and have redeemed several times through them with no problem. Later in the week I was able to get ahold of support who said it was paid out on 6/26/2024. It has still not deposited to my account and support will not respond to my requests for an update and the status still shows as pending/in progress.

AskGamblers
1 year ago

Dear Pulsz Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

1 year ago

I have still not received so much as a response from support and my withdrawel is still showing pending/in progress. It's ridiculous that nobody will even send some type of a response they just completely ignore every inquiry I've sent. I bust my.ass in a.steel mill every day for the money I spend on this damn site and this is just a.kick in the face. If this isn't resolved by Friday the 12th I will be contacting my attorney and I don't give a damn what it cost me they shouldn't be able to screw people over like this!!!!

1 year ago

Finally got a response from support. My complaint is being sent to a security's team for review but may take 72 hours to get a response...I'm not getting my hopes up at this point.

1 year ago

Well they followed through with what they said this time. Money was deposited today.

AskGamblers
1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.