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Pulsz Casino - Missing money and account locked

UNRESOLVED

Complaint Info

Disputed casino

Pulsz Casino

Amount

$ 700

2 years ago

I have been playing Pulsz for a long time now and recently won 700 dollars and tried to redeem my winnings and was sent a email saying my money was on its way then I got a email saying my request was declined and my money was put back on my account which it was not and then I logged on and played my last 5 cents I had and then later went to log on and my account is now locked and so I am out my 700 dollars I won and my account is now locked..

AskGamblers
2 years ago

Dear Pulsz Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

2 years ago

I received a email from pulsz saying there have the right to close my account and forfite my money at there discretion and that they couldn't tell me anything more about it nor would they be responding to my questions about why they closed my account and took my money and that was it.

2 years ago

So this morning my phone starting going off and I checked it and they still have not given me my 700 I won fair and square on there site but they did give me the money I deposited on there site back. Which is not even close to my winnings. Very disappointed with pulsz and still would like the 700 dollars I won and deserve and am intitled to.