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Pulsz casino locked my verified account as soon as I won and tried to redeem

RESOLVED

Complaint Info

Disputed casino

Pulsz Casino

Amount

$ 2500

Kreepy36 California Message
3 years ago

I have been playing at Pulsz casino for some time. I am fully verified and pulsz has not had any trouble taking my money when I deposit. I received an email that my account was verified and that I was now elegance for redemptions. Recently I won $2500 and made a redemption request to cash it out. Suddenly, my account is locked and I can’t even log in. Asks me to contact customer support and they don’t reply to emails. Upset, frustrated and in disbelief that my account would be locked simply for trying to redeem. I have not violated any terms and conditions.

AskGamblers
3 years ago

Dear Pulsz Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
3 years ago

Dear all,

This complaint has been reopened as per Pulsz Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

3 years ago

Dear all,

The disputed payment has been paid.

AskGamblers
3 years ago

Dear @Kreepy36,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.