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Pulsz Casino - Locked me out of my account for no reason

UNRESOLVED

Complaint Info

Disputed casino

Pulsz Casino

Amount

$ 4500

1 year ago

I start using Pulsz Casino on the 09/14/2023 and got my account verified the same day. It seem fine when I'm losing money but when I try to redeem my winning cash of $4500 on the 09/15/2023 , they locked me out of my account for some risk-related reason. what is risk related reason? My account is verified and I didn't violate any of their rule. They refund some of the purchases that I made but no the money that I won. Please help me resolve this. I know $4500 is a lot of money and that is the money that i won. it was not free I have to risk a lot of money for that.

AskGamblers
1 year ago

Dear Pulsz Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.