I opened an account under my email and started playing slots. After winning 9k and trying to redeem it by submitting verifications. It started that I was verified and then locked my account. I have tried to submit a complaint ticket but I do not have access to my account to give information to submit my complaint. So I decided to call the customer service number and there’s no representative. They ask you to provide your email address name and last 4 of the card number. I left the information and I am still waiting on a response.
Complaint Info
Dear Pulsz Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
A Pulsz representative unlocked my account and asked for verification. I have submitted the proper documents and it is now stating that my name is mismatched. I already emailed Pulsz again and I’ll update if this issue is resolved.
Pulsz has corrected the issues and has paid me out in full. Thank you Pulsz
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
Pulsz Casino Complaints
- 55 of 163 Resolved
- 2 days Avg response
- 4 days Avg complaint life
- 10,696 USD Avg amount
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Resolved
Pulsz Casino - Time is up I would like my SC wins
$8,681
Resolved
Pulsz Casino - Time is up I would like my SC wins
On 12/10/2025, I won $10,965.30 (I have a screenshot). I learned through the redemption process that I could only request a maximum of $10,000.00 and ...
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Unresolved
Pulsz Casino - Account closed after trying to redeem
$1,800
Unresolved
Pulsz Casino - Account closed after trying to redeem
I've been trying since November to redeem and verify my account. Now they say the account is closed after sending in my legal verification and trying ...
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Resolved
Pulsz Casino - Redemption taking longer than stated
$150
Resolved
Pulsz Casino - Redemption taking longer than stated
Have reached out via email asking how long it will take for my redemption to hit my skrill account. I've received no clear reply. It has been 4 days ...
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Unresolved
Pulsz Casino - Being stonewalled in regards to payment
$13,000
Unresolved
Pulsz Casino - Being stonewalled in regards to payment
Recently I won $31,000 on pulsz.com I was told it would be sent and batches so far I've received one payment of $9,500 a second payment of $8,500. I ...
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