Pulsz Casino - Has not paid redemption

I was able to get thru the chat option and I expressed my concern with a rep and he said he forwarded my issue to the next level. A few minutes later I received and email posted below. I’ll
Update accordingly .

I received an email today asking me to verify a bunch of older cards I used while I’ve been active on pulsz.

I clearly explained that the email is asking me to send a picture of the actual card but I used my Apple Pay and there is no card for me to show as it is a virtual card. I did send photos of every card I have to avoid any future request of any bank card.
On pulsz sweepstake rules it states :
6.7. Prior to any prize redemptions:

6.7.1. the name on your credit or debit card or other payment method must match the name appearing on your User Account;

Which I have sent a total of 7 times. The charges below are the same day I redeemed the amount that I won that would confirm that I purchased these sweepstakes coins with my card and with the sc coins I won the amount I am requesting.

I don’t know why cards used last year or a while ago matter to this request.

I have requested redemptions before and was not asked anything . It was only until I requested this large amount .

Now I am truly concerned that pulsz is trying to find a descripency in. My account to void the winnings.
I have followed and complied with the sweepstakes rules and it only needs to verify my card used to buy the sc as stated on the sweep stakes rules.
My other cards are not needed unless I request a redemption pertaining to winnings on the same day i purchased coins that I used to redeem a winnings .

Here is the document sent to me that I have already underwent verification and have passed . It clearly states I can redeem .


But now I am getting told that I need to verify . Which I already did .
I have redeemed before as listed below with no issues.


So it clearly means that pulsz may not want to pay out the redemption for this amount and is trying to avoid me at all cost .

This is a bad business practice and very misleading as I have already been given the approval to redeem as I pass verification .

Dear Pulsz Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

I received an email that stated I would receive a gift inthe mail . One gift was a large check and a bottle of champagne.
The I was told to send a video or phot if the celebration but they still haven’t paid the redemption .