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Pulsz Casino - Delayed redemption of winnings

RESOLVED

Complaint Info

Disputed casino

Pulsz Casino

Amount

$ 10000

2 years ago

I won $10,000 and requested to receive 9 days ago. My account was already fully verified but additional card info was requested and provided but now nothing. I have emailed Pulsz more than once and no response.


"Your money is on its way, Velena!

Hello Velena

Congratulations - your redemption of $10000 (2022-­08-­20T­19:­48:­27.869) from Pulsz.com is on its way. You don't need to do anything else

except wait for it to hit your selected account! Waiting for a multiple redemptions?

If you submitted multiple redemptions - it is likely these are being sent in one payment (but you may receive this email more than once!). You

will receive this in your nominated account within 3 business days (although we strive for it to be much quicker).

In Progress: $10,000.00

Your Identity is verified"

AskGamblers
2 years ago

Dear Pulsz Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
2 years ago

Dear all,

This complaint has been reopened as per Pulsz Casino request as the AskGamblers Complaint Team has been informed that the redemption has been paid. We would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.


Dear @Vdogg32,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.