What's new


What's new

Pulsz Casino - Casino refuses to respond, no pay

UNRESOLVED

Complaint Info

Disputed casino

Pulsz Casino

Amount

$ 6100

2 years ago

My total was $6,100. I received 3 separate acknowledgements. A few days past And I l thought you check on my redemptions. pulse has always been very prompt with my past collections. I received a reply from Pulsz VIP support team and was assured all was well my redemptions we're being reviewed. Another couple of days and I'm asked to verify my bank and routing numbers. Another day or two passes and I began to question status as their stated policy for funds to be deposited was 3-5 business days. I never got any further replies from Pulsz, and my redemptions nearly 12 days later are still showing * In Progress+ status.

This morning on Nov.9th I awakened to find the support ticket for this delay was now showing solved. Ithe issue is not solved. My redemptions remain non-deposited. I placed a new Support ticket request this morning and have it nly gotten back the automated acknowledgement. I have been a very loyal customer and spent quite a bit of money I am very disappointed and and surprised at being treated so thoughtlessly. I would like my redemption please this has caused alit of heartbreak around my home.

2 years ago

I received an email for the newest support ticket with an apology and another promise to escalate the issue to the appropriate team. My second support ticket was closed. My redemption status remains unchanged and 'In Progress'.

AskGamblers
2 years ago

Dear Pulsz Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

2 years ago

I received this odd response this morning from Pulsz. Their security team says that they are unable to process due an ,'outstanding debt with another merchant using the instant Bank Transfer Product" and after I cleared the issue up to let them know so they could process my redemption. I haven't a clue what this means or is talking about, I did respond and ask for further clarification. Its unclear what this is, I further asked Pulsz why if the redemption was unable to be processed that the full $6100 was not placed back into my account and await both replies. I am at a loss I do not owe anyone anything and feel as though this is a bit dishonest.