I recently had a big win over at Pulsz of over $6000. I’ve had many wins before however this win would lead to my first ever redemption. Once I attempted to redeem the winnings, I was met with a congratulatory message saying that my redemption would be deposited into my bank within 3-5 days. It has now been 9 days and still nothing. I wrote an email to the listed contact email on the website addressing concern and requesting an update in regards to the redemption however it’s been 3 days since I sent that email and although it suggest a 48-72 hour response time, I’m beginning to get worried after reading some of these redemption stories that other players have experienced. I enjoy playing on pulsz and have never had any issues DEPOSITING money, in which I have easily spent over $2500 on the site. I just want my winnings.
Complaint Info
This is proof of the redemption submission. An update: Still no response to the email I sent to pulsz
Yesterday I received a response email asking for all of the cards that I have used in the past, which I provided. This morning I received an additional response stating that they have escalated the case to the “security” team, whatever that means. I can’t believe it’s this difficult to collect winnings. Please pulsz just pay my redemption
Money came in this morning, thank you pulsz!
AskGamblers
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
Pulsz Casino Complaints
- 55 of 165 Resolved
- 2 days Avg. Response Time
- 4 days Avg. Complaint Duration
- 10,719 USD Avg. Amount
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Unresolved
Pulsz Casino - Pulsz not paying out
$1,200
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Pulsz Casino - Pulsz not paying out
I’ve had a pulsz account for over two years. I won $1,200 9-10 days ago and still have not received my money. I reached out to customer support and ...
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Pulsz Casino - Redemption non payout along with account being locked
$23,993
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Pulsz Casino - Redemption non payout along with account being locked
On January 22, 2026 I won $20,000 playing on pulsz casino. In addition to the amount already on my account for $3992.83 bringing the total amount to $ ...
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Pulsz Casino - Time is up I would like my SC wins
$8,681
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Pulsz Casino - Time is up I would like my SC wins
On 12/10/2025, I won $10,965.30 (I have a screenshot). I learned through the redemption process that I could only request a maximum of $10,000.00 and ...
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Unresolved
Pulsz Casino - Account closed after trying to redeem
$1,800
Unresolved
Pulsz Casino - Account closed after trying to redeem
I've been trying since November to redeem and verify my account. Now they say the account is closed after sending in my legal verification and trying ...
Read more
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