I recently had a big win over at Pulsz of over $6000. I’ve had many wins before however this win would lead to my first ever redemption. Once I attempted to redeem the winnings, I was met with a congratulatory message saying that my redemption would be deposited into my bank within 3-5 days. It has now been 9 days and still nothing. I wrote an email to the listed contact email on the website addressing concern and requesting an update in regards to the redemption however it’s been 3 days since I sent that email and although it suggest a 48-72 hour response time, I’m beginning to get worried after reading some of these redemption stories that other players have experienced. I enjoy playing on pulsz and have never had any issues DEPOSITING money, in which I have easily spent over $2500 on the site. I just want my winnings.
Complaint Info
This is proof of the redemption submission. An update: Still no response to the email I sent to pulsz
Yesterday I received a response email asking for all of the cards that I have used in the past, which I provided. This morning I received an additional response stating that they have escalated the case to the “security” team, whatever that means. I can’t believe it’s this difficult to collect winnings. Please pulsz just pay my redemption
Money came in this morning, thank you pulsz!
AskGamblers
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
Pulsz Casino Complaints
- 56 of 172 Resolved
- 2 days Avg. Response Time
- 4 days Avg. Complaint Duration
- 10,434 USD Avg. Amount
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Unresolved
Pulsz Casino - Pulsz locked my account after winning prize no chance to verify full identity
$500
Unresolved
Pulsz Casino - Pulsz locked my account after winning prize no chance to verify full identity
I have been using Pulsz for several months and have never cashed out. I finally won around 500 and was going to redeem. Clicked redeem -> verification ...
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Unresolved
Pulsz Casino - Refusing to pay out even though i was able to spend money
Unresolved
Pulsz Casino - Refusing to pay out even though i was able to spend money
For a few months now pulzs has had my account restricted stating that I am part of some lawsuit that I'm not a part of nor have I ever signed anything ...
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Unresolved
Pulsz Casino - Account deletion and failure to withdraw
$10,000
Unresolved
Pulsz Casino - Account deletion and failure to withdraw
I am submitting this complaint regarding withheld winnings, an unjustified account closure, and an incorrect claim of third-party payment method use.I ...
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Unresolved
Pulsz Casino - 13K redemptions not paid since 18 days ago and completely left in the dark
$12,592
Unresolved
Pulsz Casino - 13K redemptions not paid since 18 days ago and completely left in the dark
I bought packs and played on Pulsz.com and won some money. I redeemed a total of $12592.50 in multiple transactions from 2/23 to 2/28. However, I've ...
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