I recently had a big win over at Pulsz of over $6000. I’ve had many wins before however this win would lead to my first ever redemption. Once I attempted to redeem the winnings, I was met with a congratulatory message saying that my redemption would be deposited into my bank within 3-5 days. It has now been 9 days and still nothing. I wrote an email to the listed contact email on the website addressing concern and requesting an update in regards to the redemption however it’s been 3 days since I sent that email and although it suggest a 48-72 hour response time, I’m beginning to get worried after reading some of these redemption stories that other players have experienced. I enjoy playing on pulsz and have never had any issues DEPOSITING money, in which I have easily spent over $2500 on the site. I just want my winnings.
Complaint Info
This is proof of the redemption submission. An update: Still no response to the email I sent to pulsz
Yesterday I received a response email asking for all of the cards that I have used in the past, which I provided. This morning I received an additional response stating that they have escalated the case to the “security” team, whatever that means. I can’t believe it’s this difficult to collect winnings. Please pulsz just pay my redemption
Money came in this morning, thank you pulsz!
AskGamblers
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
Pulsz Casino Complaints
- 52 of 158 resolved
- 2 days avg response
- 4 days avg complaint life
- 10,877 USD avg amount
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Unresolved
Pulsz Casino - Redemption not paid
$100
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Pulsz Casino - Redemption not paid
I’ve been playing with Pulsz for a long time and never had any issues—I always got paid. But now, for the first time, I’m having a serious ...
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Pulsz Casino - Verification of payment
$1,050
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Pulsz Casino - Verification of payment
I have submitted my paperwork 2 times and have attempted to have my cards verified to be able to redeem my winnings. I have stopped receiving ...
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Unresolved
Pulsz Casino - After winning gift cards account closed
$104
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Pulsz Casino - After winning gift cards account closed
After winning 2 gift cards $84 BJs Restaurant and $20 Bloomin Brands my account gets closed without warning or explanation. Having done nothing wrong ...
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Unresolved
Pulsz Casino - Pulsz wont pay winnings
$4,500
Unresolved
Pulsz Casino - Pulsz wont pay winnings
On June 5th I won $4,500.00. 2 days later, they sent me an email that said they needed verification. I immediately sent everything they asked for. I ...
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