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Casino Complaints

Pulsz Casino - Account closed with remaining balance still inside

UNRESOLVED

Complaint Info

Disputed casino

Pulsz Casino
2 years ago

I attempted to login to my account with Pulsz and it told me that my account had been closed and that I needed to contact support. I had hundreds of dollars of funds locked up in the account and have been given no direction to retrieve these funds. After contacting pulsz, they responded with:

Damien (pulsz.com)

22 Sept 2023, 05:11 UTC

Dear Zack,

We regret to inform you that, after an internal investigation, your account has been permanently closed.

This action has been taken according our Terms and Conditions that you accepted upon registering an account with us:

“4.10. We reserve the right to refuse or close a User Account at our sole discretion.”

Further correspondences regarding the closure of your account may not be answered.

Regards,

Damien

Customer Support Team

Pulsz.com


This is a scam if I've ever seen one.

AskGamblers
2 years ago

Dear @valenproject,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

AskGamblers
2 years ago

Dear Pulsz Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.