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PokerStars Casino - Withdrawal pending for too long

RESOLVED
Complaint Info
Disputed casino PokerStars Casino
Reason Delayed payment
Amount $ 577.59
Posted on December 23, 2020

Hi, I submitted a withdrawal and after more than a 3 weeks my request is still pending. I submitted all of my documents they requested to get verified.
I know verification takes some time, but it's been way too long already. I can only see this delay becoming longer. So I ask the askgamblers team to help in this matter. I still want to believe that they will deal with it quickly.

AskGamblers
Posted on December 23, 2020

Dear @aerox,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Posted on December 23, 2020

my withdrawal request

Posted on December 23, 2020

Hello Aerox,

Thanks for reaching out and our apologies for the delays.

We have followed this up for you, and your documents have now been processed and your withdrawal has been approved and sent for processing, you should have received an automated email about that. Once it has been processed, you will receive another auto email about that.

Thank you for your patience, and we apologise for the inconvenience.

Have a lovely afternoon, and stay safe.

Merry Christmas and a Happy New Year

Kind regards
PokerStars Support

Posted on December 23, 2020

Thank you AskGamblers, Thank you PokerStars Support.
My verification is complete and I received the payment.
You can change the status of this complaint to resolved. Thanks

AskGamblers
Posted on December 23, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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