What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Recent Searches

Clear

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

PokerStars Casino - Still waiting to receive my funds

RESOLVED
Complaint Info
Disputed casino PokerStars Casino
Reason Delayed payment
Amount $ 444.96
Posted on January 12, 2021

Hi,
Pokerstars decided to refund my deposits and requested my docs.
I'm awaiting a withdrawal for over 2 months now. I sended the requested documents like ID and bankingdetails, transactions made to Pokerstars. I haven't received a confirmation or payment from them. This takes too long in my opinion

Posted on January 12, 2021

Hello Skephan,

Thanks you for reaching out and we are sorry to hear this process is taking so long.

We've followed this up for you and your email with the documents is still in the queue with the Responsible Gaming queue. After reviewing the documents for you, we see that the copy of the ID is a little blurry, so we recommend that you send a clearer copy, to avoid any further delays.

Once your new copy has been received, we will do our utmost to try and resolve this for you as quickly as possible. However, please understand that the team is extremely busy with the high amount of cases they are handling at the moment. They are doing everything they can to resolve all cases in the shortest possible time.

Thanks for your patience and understanding and we wish you a nice day.

Kind regards
PokerStars Support

Posted on January 13, 2021

Thank you for your response,

I mailed new pictures of the id

Your Sincerely Skephan

Posted on January 13, 2021

Thanks for your reply, Skephan,

We see that your documents have been processed and accepted.

The relevant team will now process the payment manually. Once this has been done, you will receive an auto email with more information.

Although we cannot guarantee this, we expect this last bit of the process to be completed within 24 hours.

Again, our apologies for the delays and thank you for your patience and understanding.

Kind regards,

PokerStars Support

Posted on January 14, 2021

Hi
want to thank Askgamblers and thank Pokerstars Support for handling this query so quick and accordingly.
I received the funds and thus the complaint is ''solved''

Yours Sincerely,

Skephan

AskGamblers
Posted on January 14, 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy