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PokerStars Casino - Frozen account with no reason explained

UNRESOLVED
Complaint Info
Disputed casino PokerStars Casino
Reason Account closure
Posted on April 6, 2020

My account has been frozen without a reason presented, I had one game and I received a message that my account is frozen. I have contacted The support team but with no response. I have tried every way to resolve this myself but with no luck at all. How can they take deposit money but freeze an account with no explanation to why this has happened? How can I resolve this ASAP? I am deeply enraged with the customer service.

PokerStars Casino Complaints

  • 130 of 168 resolved
  • 2 days avg response
  • 5 days avg complaint life
  • 2,829 USD avg amount

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