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PokerStars Casino - Endless Routine Security Investigation

RESOLVED
Complaint Info
Disputed casino PokerStars Casino
Reason Verification issues
Posted on April 6, 2020

I’ve had my account restricted pending a “routine security inspection” claiming it with only be for a few minutes or I would receive email instruction on following steps required of me. It’s has been over a days and my account is still locked out and I have received no email directive. I’ve emailed PokerStars and have not received any direct feedback. I have several “Home Game” tournaments scheduled with friends upcoming and still cannot access my account and have no idea when this will be resolved.. any help would be much appreciated. Thanks

Posted on April 6, 2020

Checked my account today and it appears the restriction has been lifted. Thanks.

AskGamblers
Posted on April 6, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

PokerStars Casino Complaints

  • 128 of 168 resolved
  • 2 days avg response
  • 5 days avg complaint life
  • 2,835 USD avg amount

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