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PokerStars Casino - Confused Account Migration

Complaint Info
Disputed casino PokerStars Casino
Reason Verification issues
hosek Malta
Posted on August 10, 2020

As I moved recently from UK to Malta, wanted to change address/country on my account. In order to do that by information provided at the website I had to uploaded documents for verification, ID and POA. I did that, after few weeks I got an email at 11 June 2020 that my POA and ID has been accepted and in order to process with license migration will need to be logged out from my account. After I confirmed to them that they can proceed with migration process by 5 days nothing happened. I texted to them again on 16th June if there is any update. I received an answer at 22nd June that my account is migrated to UK client, which was not the case as uploaded documents were for Maltese address. At same day I informed them that it is a mistake and migration was supposed to be from UK to MGA, since then I do not have any answer from them and I can't use/log in to my account.

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