I have received the message below from PokerStars. It has been 48 hours and I have received no instructions from them on what further action is required to have my account reinstated and my emails to their support team have gone unanswered. The message says that the security check will take a few minutes, which has turned into days, or I will receive an email with instructions, which I have not. Please help.
Complaint Info
Disputed casino
Reason
Dear PAPERROUT,
We are pleased to confirm that the review has now been completed and your account reinstated. Apologies for the delay in our reply, this is due to the high amount of contacts that we are currently dealing with. Thank you for your patience.
Kind regards
PokerStars Casino

Dear @paperrout,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
Resolved. Thanks everyone.

Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
PokerStars Casino Complaints
- 206 of 217 resolved
- 2 days avg response
- 6 days avg complaint life
- 3,520 USD avg amount
-
83 hours left
PokerStars Casino - I Can't withdraw my funds because my accounts restricted for the last 6 weeks
$732
Open83 hours leftPokerStars Casino - I Can't withdraw my funds because my accounts restricted for the last 6 weeks
Hello, I'd appreciate some help with an issue I am having. My pokerstars account as been restricted for a routine security review for 6 weeks. I can ...
-
Resolved
PokerStars Casino - PokerStars froze my withdrawal and then closed my account leaving me unable to access my funds
£654
Resolved
PokerStars Casino - PokerStars froze my withdrawal and then closed my account leaving me unable to access my funds
I withdrew the amount of £858.75 which I was told was being withdrawn in three separate methods 1 - £8.00 to my Skrill account (Instantly) - ( ...
-
Unresolved
PokerStars Casino - Not withdrawal my dollar
$5,742
Unresolved
PokerStars Casino - Not withdrawal my dollar
After playing slot games on the PokerStars Casino website, my winnings are more than $5,724.11. But the pokerstars security team closed my account I ...
-
Unresolved
PokerStars Casino - Casino has not paid out my winnings for six months
$2,000
Unresolved
PokerStars Casino - Casino has not paid out my winnings for six months
Hello!My PokerStarsCasino username : < username removed >After playing slot games on the PokerStars Casino website, my winnings amount to more than ...
Have trouble with PokerStars Casino?