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PokerStars Casino - Account is still blocked, no info why

RESOLVED
Complaint Info
Disputed casino PokerStars Casino
Reason Account closure
Posted on January 18, 2021

Hi my star account is blocked for “ routine security reasons... I have contact and did what I asked for(send my new passport and an utility bill but still nothing... I have contact many times the support but the are not replying and don’t help.

The last contact from PokerStars support is to use the live chat option which is not available as far as I know and after searching for hours where this option exist...

Unacceptable behaviour.

Posted on January 18, 2021

Hello Klakiouss,

Thanks for reaching out and our apologies for the inconvenience.

We followed this up for you and contacted the relevant team. We're pleased to let you know that your account was fully reinstated and that you received an auto email regarding this as well.

Thank you for your patience, and we wish you the best of luck at the tables.

Kind regards
PokerStars Support

AskGamblers
Posted on January 18, 2021

Dear @Klakiouss,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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