Ag Awards

PokerStars Casino - Account frozen, no customer support, unable to withdraw

Complaint Info
Disputed casino PokerStars Casino
Reason Delayed payment
Amount £ 3244
Posted on July 30, 2020

For close to a month now my account has been frozen at pokerstarscasino. I wanted to withdraw my winnings and requested for an old withdrawl method to be removed as the card had been replaced by the bank no response for several days, I since lost a large portion of my balance, I decided to self exclude for a week untill my matter was resolved. Since then they have frozen my account for security checks with. I have email several times and yet to receive any response emailed them a couple of times yet to hear a response. There support form says that there may be delays in answering times. But over a month from my first request with not even an acknowledgement is poor. I have since request my account closure and the remaining balance (£3244) give or take depending on exchange rate to be transfer to my PayPal account which has been my most recent deposit method.

Never had such a problem, Please escalate my case me so my funds can be released.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy