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PokerStars Casino - Account frozen, no customer support, unable to withdraw

UNRESOLVED
Complaint Info
Disputed casino PokerStars Casino
Reason Delayed payment
Amount £ 3244
Posted on July 30, 2020

For close to a month now my account has been frozen at pokerstarscasino. I wanted to withdraw my winnings and requested for an old withdrawl method to be removed as the card had been replaced by the bank no response for several days, I since lost a large portion of my balance, I decided to self exclude for a week untill my matter was resolved. Since then they have frozen my account for security checks with. I have email several times and yet to receive any response emailed them a couple of times yet to hear a response. There support form says that there may be delays in answering times. But over a month from my first request with not even an acknowledgement is poor. I have since request my account closure and the remaining balance (£3244) give or take depending on exchange rate to be transfer to my PayPal account which has been my most recent deposit method.

Never had such a problem, Please escalate my case me so my funds can be released.

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