Ag Awards
Login
You are about to go to the Italian version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.
You are about to go to the German version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.

Smart Live Gaming Casino - Pending Withdrawal Since 28/06/2016

UNRESOLVED
fb_10154483601356802 United Kingdom
Posted on July 22, 2016.

Withdrawn £285 on the 28th June. Still pending in accounts section of website. Have live chatted numerous times to get the same "Please be advised that the respective department is currently handling your case and once they have completed the full review of your account activity your withdrawal will be processed and you will be notified vie e-mail." message.
Have emailed with no response. Have called a direct London number (0208), spoke to a lady who will look into it....no response.
Withdrew remaining funds in my account of £40 on the 14th July, still pending.

fb_10154483601356802 United Kingdom
Posted on July 26, 2016.

Received an email from them 21st July stating the following:

Thank you for choosing Smart Live.

We are writing you in regards to your pending withdrawal request.

We regret for any inconvenience we may have caused you and assure you that as soon as we have completed all procedures that need to take place prior to processing a withdrawal, in order to comply with the requirements of our regulator, we will notify you via e-mail.

In the meanwhile we would like to kindly ask for your further patience on the matter.

Should you require any further assistance in this regard, please do not hesitate to contact us through any of our official channels:
Live Chat
+44 (0)800 2798 510
suppor­[email protected]­mar­tli­vec­asi­no.com

If you have any other queries or concerns, please feel free to contact us, we will be delighted to help.
We are available 24/7 via online chat or email.

Your reference number is 84241.

I have chased again today, 26th July.

Smart Live Gaming Casino complaints

  • 29 of 72 resolved
  • 3 days avg response
  • 2 weeks avg complaint life
  • 3,727 USD avg amount

Have trouble with Smart Live Gaming Casino?

By subscribing you are certifying that you are over the age of 18.

Sign up for +350 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy

Try your luck with top-rated casinos on the market!

You have been inactive for 90 seconds