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Thrills Casino - Payment blocked and account locked due to mysterious old self-exclusion

RESOLVED
Complaint Info
Disputed casino Thrills Casino
Reason Declined payment
Amount £ 1000
Posted on May 6, 2016

I created an account on thrills.com yesterday and deposited £200, I didn't want the bonus and wasn't given it which was fine. I played for a while winning and losing. I then decided to make a final withdrawal of £1000 using the card I had deposited with. Which thrills.com acknowledged and said it was awaiting processing.

Today I went to logon my account and couldn't. It stated that I had self excluded myself which I hadn't. I have been given no correspondence to say that my account has been closed. I have tried to ring thrills.com
A number of times but no one ever answers.

I obviously want to confirm that I will receive the £1000 I have withdrawn at they said was accepted, but have no way of finding out. I also want to know why my account has been locked due to self exclusion when I haven't asked them to do that. I have also emailed them but no doubt it will take weeks for a reply

Posted on May 8, 2016

Hi
Any news since you posted this? Please pass me your username so I can investigate from my end and hopefully see if we can solve this case.

Regards

Bruno

AskGamblers
Posted on May 10, 2016

AskGamblers Complaints Team sends user's credentials directly to the casino management.

AskGamblers
Posted on May 12, 2016

Dear Christopher,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

Posted on May 16, 2016

Hi
Sorry for delay, the answer should have already been contacted by our team. Please confirm? I also did not find the user details that I was given.

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