Smart Live Gaming Casino - Payment still not being processed

posted on July 18, 2016.

Made a withdrawal of just under £400 over a week ago. Payment is still listed as pending.

Previous withdrawals were always processed within 1 or 2 days.

Account has been previously verified in the past with KYC documents provided.

Live chat seem to be going through a standard list of responses regarding the delay and none seem to be helpful. No-one answering when phoning them.

posted on July 19, 2016.

Dear Customer,

Thank you for your Query.

Can you please send an email to compla­int­[email protected]­mar­tli­vec­asi­ They will be able to assist you further. If you have already done this, please allow 3 - 5 working days for them to respond to you.

Thanks for your patience.


Smart Live Gaming.

posted on July 19, 2016.


I have already sent an email to compla­int­[email protected]­mar­tli­vec­asi­ but have only had an acknowledgement e-mail and no response yet. Seems like more waiting. Why is it taking so long to respond and to sort this out?