Smart Live Gaming Casino - Payment from 15th April still unpaid!

posted on July 14, 2016.

I won and withdrew a balance of £5330.95 on the 15th of April. They refused to verify my identity using my provisional driving licence (which is an accepted form of national ID).

I got hold of my passport and sent it in on the 13th of June, which was accepted on the same day.

Fast forward another month and I have still not been paid, despite having sent in all of the documents requested,

posted on July 19, 2016.

Dear @caddyman9,

Please let us know if there's some update on your issue.

posted on July 22, 2016.

Dear Customer,

Thank you for your Query.

Can you please send an email to compla­­in­t­s­@s­­mar­­tl­i­v­ec­­asi­­ They will be able to assist you further. If you have already done this, please allow 3 - 5 working days for them to respond to you.

Thanks for your patience.


Smart Live Gaming.

posted on July 24, 2016.

I have now emailed the complaints department. You have 5 days to respond.

It is ridiculous that I have to waste my time sorting this out while SmartLive holds my money with no explanation.

posted on August 2, 2016.

The complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give this case one more try and help both parties involved to reach a satisfactory resolution.