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21 Casino - Payment delayed and no answer from financial department for days now

Complaint Info
Disputed casino 21 Casino
Reason Delayed payment
Amount $ 10000
spawnct Montenegro Message
Posted on August 9, 2017

I started playing on 23.07 and deposited about 1000 and won about 12000. I tried to withdraw 10k but I needed to verify my acc so I did that and my withdraw was accepted on 27.07. today is 05.08 and my money didn't come they are not answering my emails oveer 30h , on live chat they sad they forwarded me to financial department and set me to high priority but no answer. sorry for my bad english. have screenshots and chat transcripts

spawnct Montenegro Message
Posted on August 9, 2017

it was my banks fault , 21 casino did send my money , my bank made a mistake. please cancel my complaint i withdrew my money. sorry 21 casino

Posted on August 9, 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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