Ag Awards

Smart Live Gaming Casino - Payment Delay

Complaint Info
Disputed casino Smart Live Gaming Casino
Reason Delayed payment
Amount £ 6004
VMHUCKLE1 United Kingdom Message
Posted on May 16, 2014

I start off by writing to all casino users, please check forums regards the casinos you are about to play. I certainly wish I had when it comes to SMART LIVE CASINO. After opening an account and winning 6004gbp I have since met a wall of emails fobbing me off regards PAYMENT. "its being processed" "its with the financial team" "it will be processed soon" . considering i won on the 8th january and still being fobbed off, Id like to share with you all the trouble I am having being paid. Ill share with you my latest email I sent to the casino, heaven knows what ill get back.

Good afternoon, I have been told to write to you to complain formally regards a pending withdrawal. As I have forward the conversations I have had so far with your casino, you will see and hopefully understand and frustration to as why this payout has still not been processed. I opened an account with SMART LIVE on the 8/1/2013 and I won 6004gbp. I followed all the guidelines set and was very excited to have won. Since my initial withdrawal I have been fobbed off with emails saying my withdrawal should be processed soon and its with the financial team? HOW LONG do they require to process a win? WHY has it come this far to get a payout? I have become very very frustrated , upset and it is now affecting me on a daily basis, which is not ideal as I am 4 months pregnant and do not need the day to day stress YOUR CASINO is causing me.

Since I have had lots of time to search the history of your casino , I have found numerous forums regards online casinos and can honestly say you have a disgraceful reputation when it comes to payouts. I have yet to post my situation and was hoping it would not come to me having to sign up and express my views , anger and disappointment with SMART LIVE. I will await the response from this email , one final request for you to pay me my winnings from your casino. I do not want to hear, its with the financial team , they have more than enough time to process this win. I WANT PAYMENT, failure to process this will resort in me seeking LEGAL advice against you and also contacting the company who you are regulated by.

I look forward to a speedy response

Be careful people


VMHUCKLE1 United Kingdom Message
Posted on February 17, 2014

Sorry, the complaint was to SMART LIVE not SPIN LIVE, can you confirm this has been sent to the relevant casino SMART LIVE

Much Appreciated

Vicky Huckle

Posted on February 25, 2016

Dear all, 

Kindly notice this complaint is being reopened following the declared willingness on behalf of Smart Live Gaming Casino management to do everything within their powers in resolving their outstanding AGCCS cases. AskGamblers Complaints Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

We have been informed by the casino management that your payment was successfully processed. Please confirm.

Posted on February 29, 2016


Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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