Complaint #16
PartyCasino
Party Casino - Trying to steal 8097 US dollars (10377CDN) by closing my account
11 years ago
On March 6 I made two deposits of 2500 CDN into my partycasino account. I doubled my initial deposit playing blackjack and baccarat. On or around March 7th or 8th my account was limited due to security concerns. I did not receive and e-mail regarding this so I went to the party casinos webpage which told me to upload documents. I uploaded my driver’s licence and passport. I later got an e-mail that my files were accepted, although my account was still limited. I called in about this issue and was told my account was limited due to security concerns. I asked them what they wanted and they had told me to wait for the deposits to be seen on their side. I agreed and waited. I called in account to ask for an update and the story changed. They now required a bank statement from my online bank account. Stating I could blank out everything except the partycasino (pay pro) withdrawals. I did so and later was told that those bank statements were not acceptable. That I must go to my local bank and have them print out their bank statement, stamped and signed. I was told to black out everything but the withdrawals from pay pro. I did so and I was told that again those documents were not accepted. I then fixed the balance part and resent the documents as they requested. I was told my documents were accepted and that they were waiting for the deposits to go though. The deposits went through and I did not get any confirmation. I had to call in order to hear that they had received my deposit from my bank. At this moment they stated the account was still under investigation but did not tell me what for. They told me that it was not a fraud investigation. I requested them to state three things for my account. 1. There was no fraud investigation, 2. The documents I sent were sufficient and no more questions would need to come from the documents, and 3. The deposits have been settled in pay pro bank accounts. After I had gotten this I got a call from a man stating that there were more documents required and that my bank needed to provide a written letter stating what they wanted stated. Obviously i told them my bank does not provide documents like that and that they had told me multiple times they were only waiting for the payments to settle. I had caught them in a lie multiple times which made me concerned I was being misled. I was later told after I had to call in again that my account would no longer be activated and instead would be permanently banned and all my funds, including my deposit would be ceased. From the start I had to contact them and request clarification multiple times. I was misled and have e-mails, recorded phone conversations showing I was in the right. I am now trying to see exactly what they want to have them return my funds but so far have not received a straight answer.
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