On the day I joined Parimatch (21/12/2019), I uploaded the documents I usually provide betting and online payment processors companies to get verified. They were ignored and when I contacted their support and was told there was no need for verification to get payments but I still understood they could someday require documents. I was very active for months and made deposits and withdrawals without problems until 18/02 when my latest withdrawal request was declined and I was asked to pass the verification procedure.
From that day, I've been trying to get my account verified by complying with all their requirements. Many of my submissions were rejected, a few times for good reason but often due to ludicrous reasons. The latest requirement was a photo of my face+id+our correspondence in the background. I stopped trying in March after many of my photos were rejected. In May, I started trying again and sent a photo where every detail was clear but then they added that the photo's resolution should be "not less than 3000 x 4000 px". That's when I gave up again because I didn't have a device at home to take a 3000x4000 px photo.
In September, I was able to take a photo meeting all the latest requirements so I sent it on 10/09, got the usual reply on 11/09:
Thank you for contacting Parimatch!
Your request has been sent to our specialists and need more time to be processed.
We will inform you about any changes with the following letter.
Support Parimatch Team
Since then, it's been 26 days without an answer unlike our previous correspondence where, accepted or rejected, I got an answer within a week. I contacted their live support 3 times and was told that my request needs more time processing and according to their terms, it can take an indefinite amount of time.
I was able to verify my account successfully at least 10 similar merchants and never encountered such reluctance to verify my account despite doing my best to comply. Hopefully you can help me unlock this situation. If more screenshots are needed, I'll be happy to provide them.