Deposit of 7000 INR Not Credited to My Parimatch Account

Player ID: 293938605

Ticket ID: #43039476

Registered Name: < username removed >

Disputed Amount: 50,000 INR

My withdrawal request of 50,000 INR has been stuck as pending with Parimatch for 9 months (Ticket ID #43039476).

I have completed full KYC verification and provided official bank statements showing that these funds were never credited to my bank account. Support agents in live chat acknowledged that the money is stuck in their payment gateway system, but they refuse to manually cancel or reconcile the transaction.

I request Parimatch to resolve this issue by either completing the 50,000 INR bank transfer or crediting the funds back to my gaming account balance immediately.

Dear ASKGamblers Support Team,

I am writing to raise a complaint regarding a deposit that has not yet been credited to my gaming account.

I successfully completed the payment, and the amount has been debited from my bank/payment account. However, the deposit has still not been reflected in my account balance.

Deposit Details:

- Deposit Amount: [2000]

- Date & Time: [15th July 2026 8:30 am]

- Transaction ID/Reference Number: [972274120968]

- Payment Method: [UPI]

I have already waited for a reasonable amount of time, but the funds have not been credited. I kindly request that you investigate this issue and assist in resolving it as soon as possible.

I have attached the payment proof and transaction details for your reference. Please let me know if you require any additional information.

Thank you for your prompt attention to this matter. I look forward to your response and a quick resolution.

Sincerely,

< personal information removed >

Parimatch account details

ID 380693880

< full name removed >

I have deposited 499 rs in my parimatch account. But they were not credited to my balance despite the transaction being successful, and me providing proofs and, raising a ticket, and contacting their support team.

Username: < username removed >

Account ID: 539054449

Utr number: 619883264158

Date: 17/07/2026

Time: 10:49 am

I deposited 1500 INR on 31st May in PariMatch through the UPI QR method, but they have not added that money to my ID. It's been more than1½ month, but still there is no response from them. I've tried to reach customer care also, but there is no response from them. I'm sharing Bank statements & screenshots here; please check and get it solved asap.

Transaction date & time: 31st may 2026 at 11:33am

Deposit amount: 1500

Payment made through: CRED app

I hv deposited 7000 in parimatch through Paytm but amount still has not been credited to my gaming account its been a week the transaction shows declined but money has left the account after successful transaction …I have raised a ticket in parimatch and reached out to support but still I didn’t get any conclusion and after waiting for a week I have uploaded screenshot to transaction and bank statement pls look into this issue and solve as soon as possible ..below r the given details of transition and screenshot of payment

Gaming id - < sent to the casino >

Payment option - Paytm

UTR- 618817006612

Time - 9.30pm ist

Date - 7th July 2026

Subject: Formal Complaint Against Parimatch - Unjustified Account Block and Funds Seizure

Account Information:

Username/Account ID< sent to the casino >

Registered Email: < sent to the casino >

Amount in Dispute: [148$ deposit amount 93.5 $]

Statement of Facts:

I am submitting this complaint to resolve a dispute with Parimatch regarding the permanent closure of my account and the subsequent refusal to refund my deposited funds.

Chronology of Events:

[Insert Date]: I deposited [Insert Amount] into my account. I have provided the official deposit receipt as proof of this transaction.

[Insert Date]: I attempted to verify my account. During the process, I encountered a technical error where the system loop/process failed. I have recorded a video screen capture proving that there were no further steps for me to complete, indicating a technical failure on the platform's side.

[Insert Dates]: I contacted customer support multiple times to resolve this verification issue. I spoke with three different agents, each of whom provided conflicting and inconsistent explanations for my account status (e.g.,

Current Status: My account has been permanently blocked. The support team has refused my request for a refund of my deposit, offering no evidence of an actual violation, and has ceased further communication regarding the matter.

Supporting Evidence Provided:

Official Deposit Receipt: Demonstrates my status as a legitimate user who funded their account.

Video Recording: Clearly shows the technical error during the verification process, proving I was unable to proceed due to a platform failure.

Chat Logs: A complete history of my conversations with support agents, highlighting the contradictory explanations provided by the platform.

Requested Resolution:

I am requesting that Parimatch conduct a manual review of my account by a supervisor. I believe the account was flagged due to a technical error, not a violation of terms. If the account is to remain closed, I am requesting a full refund of my deposit amount, as these funds were not associated with any prohibited activity.

I am available to provide any further information required to resolve this matter.

Sincerely,

I respectfully request that AskGamblers kindly assist me in resolving my unresolved deposit issue with Parimatch.

On 20 December 2025, I made a deposit of ₹1,500 to my Parimatch account. The amount was successfully debited from my bank account, but it has not been credited to my Parimatch balance.

I contacted the Parimatch support team, and they advised me to contact my bank. After checking with my bank, I was informed that the transaction was completed successfully and that the funds were transferred. Therefore, there is no issue from the bank's side.

Despite providing the transaction details and payment proof, my deposit is still missing. I kindly request that AskGamblers help communicate with Parimatch and ask them to investigate this transaction thoroughly. I would greatly appreciate it if Parimatch could either credit the ₹1,500 to my gaming account or refund the amount to my bank account if the deposit cannot be processed.

I have attached the payment screenshot and transaction proof for your reference.

Thank you very much for your time, support, and assistance in helping me resolve this matter.

Subject: Regarding Closed Support Ticket and Uncredited Withdrawal of ₹6,100

Dear Parimatch Support Team,

I am writing to raise a formal complaint regarding my pending withdrawal of ₹6,100, which I requested on 15 September 2025. Although I previously raised a support ticket regarding this issue, the ticket has been closed without resolving my complaint. To date, the withdrawal amount has not been credited to my bank account.

Closed the ticket without ensuring that the funds were successfully received. I have carefully reviewed my bank account and confirmed that no credit of ₹6,100 has been received. To support my claim, I am attaching my bank statements, which clearly show that the amount has not been credited.

I request that your payments team thoroughly investigate this matter. If your records indicate that the payment was successful, please provide complete proof of the transaction, including the payment reference number (UTR/transaction ID, if applicable), payment date and time, payment method, beneficiary details, and any confirmation received from your payment partner or bank.

If the payment failed, was reversed, or is still pending for any reason, I request that the withdrawal be reprocessed immediately or that the amount be returned to my Parimatch account so I can submit a new withdrawal request.

Please do not close this complaint until the issue has been fully resolved and the funds have either been credited to my bank account or an acceptable solution has been provided. I would appreciate a written response explaining the outcome of your investigation and the expected timeline for resolution.

I have been patient throughout this process, but the matter has remained unresolved for an extended period. I kindly request your immediate attention to ensure that my pending withdrawal of ₹6,100 is settled without any further delay.

Thank you for your prompt assistance. I look forward to your response and to receiving my funds as soon as possible.

Sincerely,

723511384

<full name removed>

Casino: Parimatch

Case ID: 108678685

Player ID: < sent to the casino >

Date of Issue: 11 June 2026

Details of Complaint:

I have fully complied with all requests from Parimatch, including submitting my government ID, bank statements, and verification documents. Despite this, my account remains blocked since 11 June 2026.

I have provided every piece of information requested, yet Parimatch has failed to unblock my account or process my withdrawals. Their lack of support and communication has caused significant stress and inconvenience.

Requested Resolution:

I demand immediate unblocking of my account and release of my funds. If Parimatch continues to ignore my case, I ask AskGamblers to intervene and ensure fair treatment.

Supporting Evidence:

Case ID: 108678685

Player ID: < removed and sent to the casino >

Screenshots of blocked account and correspondence (attached separately)

ID and documents already submitted to Parimatch