Complaint #786
Parimatch Casino
Parimatch 50000 INR Withdrawal Pending 9 Months
3 months ago
Player ID: 293938605
Ticket ID: #43039476
Registered Name: < username removed >
Disputed Amount: 50,000 INR
My withdrawal request of 50,000 INR has been stuck as pending with Parimatch for 9 months (Ticket ID #43039476).
I have completed full KYC verification and provided official bank statements showing that these funds were never credited to my bank account. Support agents in live chat acknowledged that the money is stuck in their payment gateway system, but they refuse to manually cancel or reconcile the transaction.
I request Parimatch to resolve this issue by either completing the 50,000 INR bank transfer or crediting the funds back to my gaming account balance immediately.
Update regarding this complaint:
​It has now been well past the expected timeframe for a resolution, and my gaming account balance remains at zero. No funds have been credited.
​Furthermore, my transaction dashboard continues to show the failed/declined error state for the ₹50,000 transaction (Transaction ID: 161012156, Order ID: 177634489, via light_IMPS). Representatives have gone completely silent and failed to follow through on their commitments or provide any updates on this public thread.
​I request that management immediately process the full reversal and credit the funds back to my account without any further stalling."
​It has now been well past the expected timeframe for a resolution, and my gaming account balance remains at zero. No funds have been credited.
​Furthermore, my transaction dashboard continues to show the failed/declined error state for the ₹50,000 transaction (Transaction ID: 161012156, Order ID: 177634489, via light_IMPS). Representatives have gone completely silent and failed to follow through on their commitments or provide any updates on this public thread.
​I request that management immediately process the full reversal and credit the funds back to my account without any further stalling."
Parimatch, your public statement on this thread is entirely false and contradicted by your own systems. You claimed that the ₹50,000 withdrawal was failed and reversed back to my betting account, but this is a lie.
​As absolute proof from my attached screenshots:
​My 'Available balance' is still sitting at exactly 0.3 INR (Ticket ID 43039476).
​My 'Balance details' show the ₹50,000 is still trapped and locked in a 'Pending withdrawal' state, meaning it has NOT been returned to my wallet.
​Your backend record shows the transaction status was only manually changed to 'Failed' today, July 23, 2026, after nine months of complete delay.
​Your own support bot explicitly admitted today that it takes 'up to 3 business days' to credit the funds back, proving your public claim that they were already returned was false.
​Your internal support team prematurely marked my ticket as 'Resolved' today just to dodge accountability.
​Stop providing false resolutions to AskGamblers. The funds have NOT been credited to my available balance. I demand that your billing team immediately release these funds from pending and credit the ₹50,000 to my available wallet balance right now."
​As absolute proof from my attached screenshots:
​My 'Available balance' is still sitting at exactly 0.3 INR (Ticket ID 43039476).
​My 'Balance details' show the ₹50,000 is still trapped and locked in a 'Pending withdrawal' state, meaning it has NOT been returned to my wallet.
​Your backend record shows the transaction status was only manually changed to 'Failed' today, July 23, 2026, after nine months of complete delay.
​Your own support bot explicitly admitted today that it takes 'up to 3 business days' to credit the funds back, proving your public claim that they were already returned was false.
​Your internal support team prematurely marked my ticket as 'Resolved' today just to dodge accountability.
​Stop providing false resolutions to AskGamblers. The funds have NOT been credited to my available balance. I demand that your billing team immediately release these funds from pending and credit the ₹50,000 to my available wallet balance right now."
Parimatch Casino Complaint Stats
Resolved
286 / 370
Avg. Amount
$2,342
Avg. Complaint Duration
8 days
Avg. Response Time
2 days
Parimatch Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 179 out of 227 complaints in this category have been resolved.
This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.
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