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$2,400 withdrawal still not received


7 years ago
First time to withdrawal. Love casino but cant get straight answer fir payout. Been verified, sent documents. Everytime I chat its along info of what I have already done. I just want to know if I'm getting my deposit or may credit card authentication form, Id, picture of credit card documents maybe wasnt recieved for some reason. I was 100% verified by hooyu
Disputed Casino Palace of Chance Casino
Amount $100

Discussion

User name

Dear @jennidee76,

Please let us know if there's an update regarding your ongoing complaint. Please be in aware that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

User name
Hi Jennifer--

As you should have already received this payment (and there has been no rejection of the payment), I'll need to receive a copy of your March bank statement. I've just sent you an email regarding this--as soon as I receive the statement, we'll be able to see what has happened here.

Much appreciated,

Tawni
User name loyalty-level-2
I have never recieved
User name
Hi Jennifer--

I apologize for not getting back to you sooner.

I've checked on your account and there are a couple bits to discuss...

First, your wire was sent off to our processor, last month: 3/12 Paid $100 + no Fee for transaction #69447667. Our processor confirmed the wire as completed on 3/14, so this should have reached you by now.

There's obviously quite a shortfall from your requested withdrawal amount (I suspect this is why you've not recognized the payment). The reason for the shortfall is because you built up your withdrawal using a free chip (XSELL50). The terms on this chip are quite specific--the minimum withdrawal on this is $100 and the maximum withdrawal is $100. I've attached a screenshot of the terms.

I'm genuinely sorry for the disappointment...

All the best,

Tawni
jennidee.png

Palace of Chance Casino Complaint Stats

Resolved 215 / 231
Avg. Amount $2,698
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

Palace of Chance Casino Complaints

See all complaints for this casino
Issues with the withdrawal method via wire transfer

In August, I decided to finally give the promotions a go on the site and deposited 100$ for a 250% deposit bonus match, I think-- some kinda huge match bonus though.

I played through the wagering requirement and also had a manager withdrawal of the coupon $100 from my winnings.

I've been trying to initiate a wire transfer for my winnings. Canadian player here banking with < removed >and also tried < removed > for wire info. After trying < removed > 2x, I contacted support, numerously actually, support stated < removed > does not accept international wire transfers, which doesn't make sense to me because my first time doing a wire transfer, I phoned customer service for < removed > & received all the information I needed for the wire transfer on Palace of Chance.

3rd time asking for support on what banks can accept the wire transfer, the closest answer I received was < removed > .

So I researched CAD banks that accept international wire transfers. I came across that my < removed > account has a wire transfer, and the information is < RBC >, so I sent the new information to POC email support, and once again.. they declined my withdrawal request!!

Not sure what to do from here on.

I even tried to ask if I can just withdraw using Coindraw, as I do have crypto wallets, but bcoz I didn't deposit using crypto, I guess I'm not eligible for that option.

I did make a deposit for confirmation wallet, though a few months back, but the currency is USD and I'm CAD, so the amount was too low for it 🙃

Help pls!

Status solved Resolved
$1,500