7 years ago
First time to withdrawal. Love casino but cant get straight answer fir payout. Been verified, sent documents. Everytime I chat its along info of what I have already done. I just want to know if I'm getting my deposit or may credit card authentication form, Id, picture of credit card documents maybe wasnt recieved for some reason. I was 100% verified by hooyu
AskGamblers
7 years ago
• Support Team
Dear @jennidee76,
Please let us know if there's an update regarding your ongoing complaint. Please be in aware that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.
Thank you for your cooperation.
Palace of Chance Casino
7 years ago
• Representative
Hi Jennifer--
As you should have already received this payment (and there has been no rejection of the payment), I'll need to receive a copy of your March bank statement. I've just sent you an email regarding this--as soon as I receive the statement, we'll be able to see what has happened here.
Much appreciated,
Tawni
As you should have already received this payment (and there has been no rejection of the payment), I'll need to receive a copy of your March bank statement. I've just sent you an email regarding this--as soon as I receive the statement, we'll be able to see what has happened here.
Much appreciated,
Tawni
jennidee76
7 years ago
• California
I have never recieved
Palace of Chance Casino
7 years ago
• Representative
Hi Jennifer--
I apologize for not getting back to you sooner.
I've checked on your account and there are a couple bits to discuss...
First, your wire was sent off to our processor, last month: 3/12 Paid $100 + no Fee for transaction #69447667. Our processor confirmed the wire as completed on 3/14, so this should have reached you by now.
There's obviously quite a shortfall from your requested withdrawal amount (I suspect this is why you've not recognized the payment). The reason for the shortfall is because you built up your withdrawal using a free chip (XSELL50). The terms on this chip are quite specific--the minimum withdrawal on this is $100 and the maximum withdrawal is $100. I've attached a screenshot of the terms.
I'm genuinely sorry for the disappointment...
All the best,
Tawni
I apologize for not getting back to you sooner.
I've checked on your account and there are a couple bits to discuss...
First, your wire was sent off to our processor, last month: 3/12 Paid $100 + no Fee for transaction #69447667. Our processor confirmed the wire as completed on 3/14, so this should have reached you by now.
There's obviously quite a shortfall from your requested withdrawal amount (I suspect this is why you've not recognized the payment). The reason for the shortfall is because you built up your withdrawal using a free chip (XSELL50). The terms on this chip are quite specific--the minimum withdrawal on this is $100 and the maximum withdrawal is $100. I've attached a screenshot of the terms.
I'm genuinely sorry for the disappointment...
All the best,
Tawni
Palace of Chance Casino Complaint Stats
Resolved
215 / 231
Avg. Amount
$2,698
Avg. Complaint Duration
16 days
Avg. Response Time
3 days
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