Back in October, I requested a cashout of $3000, but was told that that I need to meet the required playthriugh amount. NO problem, I did so and my winnings totaled over $4000 and initially I made a cashout request of $4000 which was approved. Then I cancelled and made a deposit of $500 from my winnings leaving a credit balance of $3,500 which I immediatelly cashed out with approval.
On the 14th day, I noticed that only $1000 of my winnings will be cashed out. The other $2,500 was reversed because they stated that I hasd my winnings were based on a coupon I had used. I explained that I have met the playthrough requirements but they still insist that the max pay out is $1000.
Now this is not what I was told earlier when I initially cashed out my winnings. I was told that after I meet the playthrough requirements, I can cash out my entire winnings, regardless of the amount.
Now I am getting the run around, the VIP manager Tyler was supposed to call me on this but I have not heard back from him. This is a bad way to conduct business and when you are dealing with an offshore company, one can easily be scammed by these operators. I am beginning to lose trust in this company. Also, why does it take 14 days after an initial cashout and then another 14 days to get your winnings? If I can make deposits using this same method, would they consider this fair play? I need to know who can I talk to resolve this unfair practice?