Waiting for the payment team to transfer funds

OK so I had a Pp cash card plus with £41 credit loaded and subsequently lost it. Pp then blocked it and sent a new one. For 8 days I was told when the new card arrives, register it, and the balance will transfer from The old to the new. Waited 8 days for card to arrive and registered it, logged into the cash card portal where u view balance and nothing has transfered.

Instead, its showing the old card with 41 GBP credit, and the new one with 0.00. Went on live chat to say that what they said would happen did not and asked for someone to please sort out this issue.

I am told that the payments team have received your request to transfer the balance -(i'd asked them before the card arrive back on the friday last week) and that I, having waited 8 days for the card, and 3 days for payment team to get Bk to me just acknowledging they received my request, I was told to simply wait once more for an "undetermined timeframe" for the payment team to do something.

The chat agent closed the chat. Then I called the number which, on the site, states is their cust service no. that, when I rang last week, was just that but today, before the woman rudely hung up on me citing she has paying customers in the line wanting to place bets, in told its now a Tel. bet. line only.

Here is Ths two cards, as you see the first is blocked but shows a balance of £41, the other is the new, showing 0.00. In the portal itself there is no option to transfer funds and having spoke to the card distributor and owner, EML, they tell me its something only Paddy Power can do.

Chat agents disconnecting, phone agents hanging up on me and for what...? For simply asking them please give me what is mine. Its disgraceful business practice!