Complaint #2 Olympia Casino

Withdraw still pending for days

By Harkin91

3 years ago

I tried to make a withdraw on the 20th of august for $1500, 1 hour later I received an email asking for a photo of my debit card which was already uploaded and verified. So I uploaded it again just to hurry it up. I then tried to withdraw $2500 instead as I had a win while waiting for the first withdraw, Then since that day I have heard nothing at all my withdraw is still pending nobody has even bothered to send the money. I have asked chat a few times and all have given me different time frames for withdraws which is kind of scary. It's a dama n.v casino which I know from experience with they're casinos withdraws are usually sent within a few hours Max. I don't think I'm getting my money and it's pretty scary as I have deposited a lot of money here already, I was actually told on the 20th that it would be processed asap, I don't know what they're idea of asap is. But I hope you can help me get my money.

Disputed Casino Olympia Casino

Reason Delayed payment

Amount $1500

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Olympia Casino

• Representative

3 years ago

We’re glad that the issue has been successfully resolved and want to thank you for staying with us.
You can get acquainted with all the details and benefits of the VIP status by the following link: https://www.olympia.casino/vip

Harkin91

• 1 reviews

3 years ago

Yes I have received my withdraw and in full,once it was sent I received it in less than 24 hours, I don't know why someone didn't just send it earlier, but anyways that's ok now I have received my money and will continue to play here. Hoping this doesn't always happen. I would love a silver status, I don't really know what it means but hopefully it's good, thank you for your reply and this case can be closed, I'm sorry if I have wasted anyone's time

Olympia Casino

• Representative

3 years ago

Hi Harkin91,

Thank you for bringing this to our attention. We are truly sorry that you have encountered certain difficulties with the process of the cashout. We have checked the information and see that the cashout has already been made. Please let us know if you have received it.
Unfortunately, the payment was delayed due to a technical issue.
We would like to apologize once again for the delay and offer you Silver VIP status. To find out the advantages of our VIP program, please contact our Support Team.

Thank you for your feedback, we will make sure to do better next time!

Olympia Casino Complaint Stats

Resolved 3 / 3

Avg. Amount $1,046

Avg. Complaint Duration 1 day

Avg. Response Time 2 days

Olympia Casino Complaints

See all complaints for this casino

Delayed withdraw of my $500 for 6 days

So this is my 2nd withdraw. My first was annoying and delayed and just not up to standard for a casino in 2022, however I was assured by Olympia casino that it was a one off and wouldn't happen again. I was trusting and kept playing here for a while since then and finally had a win of $500 tried to withdraw and it has apparently been sent 6 days ago. That's right 6 days ago never in my life has money taken 6 days to hit my bank so it's obviously not been sent or someone sent it to the wrong bank.

I have asked in live chat to confirm they have sent it to the right bank which I was told was correct. However they won't send me a screen shot or any proof of payment so I'm guessing they just haven't sent my money.

Resolved

$500

Still Pending time

Hello, AskGamblers.

I spoke to the LiveChat support before signing up on the site about what the pending time was. I was told 0-12 hours and it even said 0-1 hours on the AskGamblers site.

So I deposit around 1000 euros and won 1000. I tried to withdraw the 2000 euro and it's still pending time after more than 24 hours now and even more, before the complaint will come up. So we are long above what the claim the pending time would be.

When I ask for help in the LiveChat they just tell me to wait a little bit more.

I attach the proof that my account is verified and how long my withdrawal has been in pending time.

Please help

Resolved

€1,000