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NYSpins Casino - Waiting to process my £50,000 withdrawals since September

REJECTED
Complaint Info
Disputed casino NYSpins Casino
Reason Delayed payment
Amount £ 50000
Navyboy24 United Kingdom Message
Posted on December 8, 2020

I put in my withdrawals in September and I am still waiting for my withdrawals £50,000 in total now it’s over ten weeks and they are still asking for my documentation proof etc. I won some money in Monaco in 2019 and then exchange this money in the U.K. this year in London. I then won a large amount £140,000 on videoslots and have been gambling with that since. I only deposited just over 2k at NYSPINS and they have been dragging this out since September I have sent in all documentation in that I have used at other online casino never had an issue. Need you’re help!!

Posted on December 9, 2020

Dear Navyboy24,
We appreciate your concerns however without the necessary documentation proof we are not able to process your request.

We have also received a separate private email from you stating you have reached out to IBAS and the UKGC and therefore can no longer mediate here, and will await to hear from both should they reach out to us directly.

AskGamblers
Posted on December 9, 2020

Dear @Navyboy24,

AskGamblers Complaints Team is kindly asking you to confirm whether you have already submitted official complaint in front of the NYSpins Casino ADR? Keep in mind that in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

Navyboy24 United Kingdom Message
Posted on December 9, 2020

Dear NYSPINS

I have spoken to Ibas and ukgc for advice due to the lack off communication from yourself. As you are aware I have sent all the correct documentation but you still ask for more even though this has been accepted by many other online casino which are much bigger than NYSPINS and had much bigger payouts in the past.

I can’t understand why you don’t accept a certificate of winnings from Monte Carlo that was sent to me from there email with there email address on and logos in the email. You can see by the email that I forwarded on that it has come from them and the certificate of winnings is in pdf format which is more than acceptable.

I put a complaint on with NYSPINS because you was not telling me any information but you haven’t done anything about this complaint just saying that you require another copy of this certificate of winnings from 2019 which you shouldn’t need anyway as I deposited just over 2k which was from the winnings from videslots. I have sent more than enough documentation for the deposits I made this is just clearly a delaying tactic not to payout on time.

Come upto eleven weeks now absolute disgrace?

If you did need another copy of the certificate of winnings why didn’t you ask for this weeks ago when I sent this in??? Clearly just wasting time.

AskGamblers
Posted on December 12, 2020

Dear @Navyboy24,

Please answer to our question posted on the December the 9th, if you have already submitted official complaint in front of the NYSpins Casino ADR? Keep in mind that in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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