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NYSpins Casino - Terrible communication , declined $17,019 payment and closed account

Complaint Info
Disputed casino NYSpins Casino
Reason Declined payment
Amount $ 17019
Posted on September 25, 2018

I opened an account at ny spins and played , i win 17019 and made a withdraw. 4 days later i received a mail saying that my payment was declined. I wrote a mail asking whats wrong. The answer was i have to verify my account, so i did. After that i was asked to send my bank statement with all my transactions. I was a little bit surprised, can a casino really request that kind of info, sending my private transactions. Anyway i did send that document as well. Now i have been waiting for 12 days, and still no answer. Ny spins do not answer my emails. Please help me, i really need the money.

Posted on October 1, 2018

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on October 2, 2018

Hello, Nyspins. 7 dayes no response. Now i am very worried about my cashout.I wonder how this
casino works and what polices they have with their costumers.

Posted on October 5, 2018

Nyspins , whats going on? How can this site operate? I see other complains on ask gamblers. Please
get in contact. The site might be closing soon and out of operation.

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